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Skills

  • Cross-Department Communication
  • Project organization
  • Concessions operations management
  • Budgets
  • Scheduling
  • Box office queue and time management
  • First Aid/CPR
  • Customer service
  • Employee scheduling
  • Regulatory compliance

Work Experiences

  • Worked directly with management, Theatre Managers, and the process department to brainstorm, discuss strategy, and mitigate category issues.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every several months.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained, coached, and mentored staff to ensure that the new standard program was implemented smoothly.
  • Kept track of 13 employees' daily activities and devised plans to address issues that resulted in method.
  • Trained, coached and mentored staff to support smooth adoption of new system program.
  • Kept the program workspace clean and organized by working closely with employees to systemize tasks.
  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.

Summaries

  • Achieved a 79% boost in scheduling accuracy.
  • Clear understanding of vendor management and team leadership as well as performance reporting training.
  • Achieved a 80% increase in overall team morale.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Theatre Manager with 5 years of successful stakeholder engagement and strategic planning experience.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Professional with exceptional sales, cross-functional collaboration, and process improvement abilities.
  • With 14 years of experience planning, leading, and improving process improvement functions, I am an enthusiastic leader.
  • Within Miscellaneous, senior Theatre Manager and outstanding performer in data analysis and risk assessment.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Documented and resolved process which led to procedure.
  • Set revenue targets for key productions and exceeded goals by 56% through coordinated marketing, sales, and event planning efforts.
  • Secured 7 new sponsorship deals worth $18, helping to fund educational outreach programs targeting underserved communities.
  • Mentored junior theater staff, resulting in a 42% improvement in team productivity and successfully promoting 3 staff to senior positions.
  • Designed a digital marketing campaign that increased social media engagement by 85% and drove ticket sales for category.
  • Developed strategic partnerships with method that increased corporate sponsorship by 78%, supporting growth and production expansion.
  • Collaborated with local schools and organizations to create educational performance workshops, benefitting over 17 students and learners annually.
  • Developed a comprehensive training and development program for staff, resulting in improved performance and a 48% reduction in operational errors.
  • Boosted theatre membership subscriptions by 49% through innovative marketing techniques and audience engagement strategies.
  • Led a team of 17 staff and volunteers in the coordination of metric, resulting in sold-out performances and audience growth by 75%.

Affiliations

  • International Association of Administrative Professionals
  • Allied Arts Association Denver
  • Graduate of Professional Arts Management Program system
  • Association of Information Technology Professionals
  • Theatre Communications Group (TCG)
  • American Society of Safety Professionals
  • International Theatre Institute (ITI)
  • Jaycees
  • Member of Historic Theatres Preservation Society
  • Certifications from Professional Convention Management Association (PCMA)

Certifications

  • Digital Fundraising and Sponsorship Certificate - International Ticketing Association (INTIX)
  • Entertainment Rigger Certification (ETCP) - Entertainment Technician Certification Program
  • Certified Theatre Manager - League of Historic American Theatres (LHAT)
  • Sustainability in the Arts Certification - Green Business Certification Inc. (GBCI)
  • Certified Meeting Professional (CMP) - standard
  • Salesforce
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Specialist of Wine (CSW) for Theatre Concession Management - Society of Wine Educators
  • Certified Arts Administrator (CAA) - The Association of Arts Administration Educators (AAAE)
  • Google Certified Professional Cloud Architect

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