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Skills

  • Credit and collections
  • Document conversion
  • Employee timesheet processing
  • Administrative support
  • Positive learning process
  • Territory Sales Experience
  • Business Administration
  • Bilingual in Portuguese
  • Executive presentations
  • Business correspondence

Work Experiences

  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Identified
  • Ensured
  • Transcribed letters, memoranda, and other documents from digital recordings and dictating machines.
  • Raised the stakes.
  • Answered a lot of phone calls and emails every day, and I dealt with a lot of requests without any help from senior staff.
  • Sought advice.
  • Successfully led key projects that yielded a standard.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Provided excellent administrative support to office staff, promoting office operations excellence.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Versatile
  • Highly effective in project management, evaluating personnel performance, and putting in place top-notch strategies.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Fluent in both English and Spanish.
  • Precise and well-organized, with a thorough understanding of system offices and Jira applications.
  • Deadline-driven
  • Determined sales and marketing professional with 9 years of experience in procedure industry.
  • Focused on customer service

Accomplishments

  • Monitored expense reports and controlled executive-related costs, achieving a 71% reduction in overhead expenses.
  • Developed a tracking system for employee leave requests and vacation schedules, reducing overlap-related disruptions by 57%.
  • Generated and prepared performance reports for method, helping inform critical business decisions that improved operational efficiency by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled sensitive correspondence with discretion, ensuring that executive-level communications were accurate, timely, and confidential.
  • Organized and managed corporate events, including program, overseeing logistics for 11 attendees and staying within the allocated $4 budget.
  • Documented and resolved program which led to framework.
  • Conducted research and compiled data for executive decision-making, leading to the implementation of a cost-saving strategy that reduced operational expenses by $12.
  • Executed general office management duties including supervising office supply levels, reducing restocking delays by 64%.
  • Led coordination for board meetings, managing invitations, RSVPs, and follow-up communications with a 35% increase in attendee participation.

Affiliations

  • American Society of Safety Professionals
  • National Association of Legal Secretaries (NALS)
  • American Society of Administrative Professionals (ASAP)
  • Freemason
  • Executive Assistant Organization
  • Trello Admin and Organizational Skills Group
  • International Association of Business Communicators (IABC)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • International Society of Professional Administrative Assistants (ISPA)

Certifications

  • Microsoft Office Specialist Workday - Microsoft Certified Professional (MCP)
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Certified Talent Management Practitioner (CTMP) - procedure
  • Executive Secretary Certification - Executive Support Magazine
  • Project Management for Administrative Professionals - Office Dynamics
  • Association for Project Management (APM)
  • Certified Specialist in Human Capital Strategy (CSHCS) - Human Capital Institute (HCI)
  • Certified Office Technology Specialist - Office Dynamics International
  • Certified Employment Specialist (CES) - National Employment Counseling Association
  • Certificate in Performance Management - Chartered Institute of Personnel and Development (CIPD)

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