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Skills

  • Customer relations
  • Conflict resolution
  • Supervision
  • Lead prospecting
  • Network development
  • Marketing understanding
  • Building stakeholder relationships
  • Communications
  • Regulatory compliance
  • Collaborative problem-solving

Work Experiences

  • Increased the team's revenue by over $8 in sales.
  • Collaborated with property management teams.
  • Awarded Employee of the Year.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Achieved success in first client interaction.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved a 25% closing rate.
  • Created and used metric reports to assist leadership in making key decisions and exceeding operational goals.
  • Closed 17% of leasing leads from property tours.

Summaries

  • Accomplished Sales and Leasing Consultant.
  • Costs were consistently reduced while profits were increased.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Boosted company revenue.
  • Achieved results within 17 months.
  • Ambitious Sales and Leasing Consultant with a passion for delivering a personalized approach to client services, driving leasing success across multiple markets.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Strengths in team leadership and client relations backed up by Real Estate training.
  • Within Real Estate, senior Sales and Leasing Consultant and outstanding performer in vendor management and strategic planning.
  • Bringing 8 years of experience in this field.

Accomplishments

  • Implemented unit-specific sales strategies, increasing occupancy rate by 66% at Seattle over the past year.
  • Strategically increased online rental inquiries by 83% through targeted email campaigns and social media engagement.
  • Developed long-term leasing packages that increased corporate lease agreements by 43%.
  • Surpassed leasing goals by 22% in 2015 through a multi-channel lead generation strategy, including social media and referral partnerships.
  • Maintained top-standing sales record by initiating proactive outreach, resulting in over 9 new high-value leases per quarter.
  • Collaborated with property management to identify and preemptively resolve leasing issues, cutting complaint resolutions by 51% days.
  • Resolved product issue through consumer testing.
  • Improved customer retention by 49% via personalized support and strategic follow-up post-lease signing.
  • Surpassed monthly leasing targets by 26%, achieving consistent top-performer status within the team.
  • Negotiated favorable leasing agreements for both tenants and stakeholders, resulting in 70% fewer renewals lost year-over-year.

Affiliations

  • Society of Women Engineers
  • Association of Lease and Title Professionals
  • Certified Apartment Leasing Professional (CALP)
  • Urban Land Institute (ULI)
  • Society of Licensed Commercial Agents
  • National Association of Realtors (NAR)
  • Freemason
  • Real Estate Leasing Professionals Network
  • Real Estate Educators Association (REEA)
  • American Real Estate Society (ARES)

Certifications

  • CRM Training Certification - initiative
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Leasing Agent - program
  • Certified Real Estate Specialist - initiative
  • Certified Commercial Investment Member (CCIM) – CCIM Institute
  • Certified Residential Specialist (CRS) - process
  • Multifamily Executive Property Management Online Program - Cedar Works
  • Certified Public Accountant
  • CompTIA Network+

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