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Skills

  • MS Office
  • Lead prospecting
  • Real Estate expertise
  • Relationship development
  • Inventory management
  • Operational improvement
  • Organization
  • Sales strategy development
  • Customer relations
  • Account servicing

Work Experiences

  • Boosted company credibility and growth by negotiating leasing agreements totaling more than $4 in annual revenue.
  • Managed Jira inventory to improve sales pitches and closed more than 13 sales in several months.
  • Closed leases valued at over $3 annually.
  • Collaborated with vendors to add appeal to existing property stock, yielding a 27% increase in tour bookings.
  • Analyzed unique client requirements.
  • Achieved a 73% increase in agent performance.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Achieved 9% fewer administrative errors.
  • Collaborated with vendors to enhance property appeal.
  • Achieved results over 18 months.

Summaries

  • Accomplished Sales and Leasing Consultant.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Talented sales representative with a proven track record of generating leads and over 16 years of experience.
  • Costs were consistently reduced while profits were increased.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Built strong client relationships.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Accelerated the leasing timeline.
  • Achieved exceptional closing rates.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.

Accomplishments

  • Led the onboarding and training of 2 new sales associates, helping boost team performance by 54% in 2022.
  • Championed a CRM system upgrade to streamline the sales pipeline, improving lease agreement turnaround time by 8%.
  • Proactively managed cross-departmental relationships with maintenance, security, and legal, ensuring seamless lease agreements and tenant onboarding.
  • Optimized lease contract terms to meet tenant budgets and property goals, increasing tenant satisfaction scores by 79%.
  • Strategically increased online rental inquiries by 83% through targeted email campaigns and social media engagement.
  • Improved customer retention by 49% via personalized support and strategic follow-up post-lease signing.
  • Resolved product issue through consumer testing.
  • Developed long-term leasing packages that increased corporate lease agreements by 43%.
  • Reduced the average time from inquiry to signed lease agreement by 6 days through personalized client management via initiative.
  • Implemented unit-specific sales strategies, increasing occupancy rate by 66% at Seattle over the past year.

Affiliations

  • Building Owners and Managers Association (BOMA)
  • National Association of Social Workers
  • International Real Estate Federation (FIABCI)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Commercial Real Estate Development Association (NAIOP)
  • Real Estate Leasing Professionals Network
  • Local Real Estate Investors Alliance (Denver)
  • Association of Lease and Title Professionals
  • American Society of Safety Professionals

Certifications

  • Salesforce Certified Administrator
  • CompTIA Network+
  • Fair Housing Compliance (FHC) - metric
  • Real Estate Agent License - framework
  • Certified Apartment Leasing Professional (CALP) - National Apartment Association
  • National Apartment Leasing Professional (NALP) - National Apartment Association
  • Commercial Property Management Certification - Vantage
  • Salesforce
  • Project Management Professional (PMP)
  • Advanced Sales Negotiation Program - Northwind

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