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Skills

  • Lead prospecting
  • Product promotions
  • Cross-department collaboration (e.g., with maintenance teams)
  • Order processing
  • Account development
  • Budgets
  • Team building
  • Marketing understanding
  • Conflict resolution
  • Strong communication skills

Work Experiences

  • Managed Jira inventory to improve sales pitches and closed more than 13 sales in several months.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Conducted final walkthroughs.
  • Achieved 84% to 70% additional leases monthly.
  • Achieved results in the first 9 months.
  • Closed 15% of all leasing leads from property tours within the first client interaction by analyzing their unique requirements.
  • Closed 17% of leasing leads from property tours.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Collaborated with property management teams.
  • Used Adobe Creative Suite to keep track of important account and sales information in the company database.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved exceptional closing rates.
  • Clear understanding of budget management and team leadership as well as stakeholder engagement training.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Customers have increased by 12%, and new sales revenue has increased by more than $2.
  • Dedicated to learning, growing, and succeeding in Real Estate.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Bringing 8 years of experience in this field.
  • Sales and Leasing Consultant with 18 years of successful vendor management and workflow optimization experience.

Accomplishments

  • Exceeded team sales goals by 64% in 2024, through strategic local market analysis and property promotions.
  • Led the onboarding and training of 2 new sales associates, helping boost team performance by 54% in 2022.
  • Collaborated with team of 5 in the development of program.
  • Developed long-term leasing packages that increased corporate lease agreements by 43%.
  • Utilized initiative to reduce operational leasing discrepancies by 76%, enhancing the overall tenant experience.
  • Negotiated favorable leasing agreements for both tenants and stakeholders, resulting in 70% fewer renewals lost year-over-year.
  • Closed 10 leases per quarter, utilizing effective follow-up communication via phone, email, and in-person meetings.
  • Reduced the average time from inquiry to signed lease agreement by 6 days through personalized client management via initiative.
  • Boosted property tour effectiveness by 54% by incorporating tailored presentations and options based on client needs and preferences.
  • Improved customer retention by 49% via personalized support and strategic follow-up post-lease signing.

Affiliations

  • Society of Women Engineers
  • Commercial Real Estate Women (CREW) Network
  • Urban Land Institute (ULI)
  • Commercial Real Estate Development Association (NAIOP)
  • American Marketing Association
  • Certified Apartment Leasing Professional (CALP)
  • Project Management Institute
  • Building Owners and Managers Association (BOMA)
  • Association of Lease and Title Professionals
  • International Association of Administrative Professionals

Certifications

  • Certified Leasing Agent - program
  • Certified Property Manager (CPM) - metric
  • First Aid/CPR Certified
  • Commercial Property Management Certification - Vantage
  • Certified Sales Professional (CSP) - category
  • National Apartment Leasing Professional (NALP) - National Apartment Association
  • Google Certified Professional Cloud Architect
  • Real Estate Salesperson Certificate - process
  • Multifamily Executive Property Management Online Program - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)

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