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Skills

  • Customer satisfaction improvement
  • Inventory Management Solutions
  • Lens quality assurance standards
  • Conflict resolution and mediation
  • Training and mentoring
  • Inventory and restocking
  • Digital surfacing technology expertise
  • Lean Six Sigma (Green Belt certified)
  • Pharmacy operations management
  • Data-driven decision making

Work Experiences

  • Adopted technologies that decreased waste.
  • Achieved 77% efficiency gains.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved a 100% safety record for 5 consecutive months.
  • Conducted financial forecasting.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Aimed at enhancing employee well-being.
  • Increased patient satisfaction by 3% within three years.

Summaries

  • Analyzed and interpreted client feedback.
  • Bringing a successful career history of more than 18 years to the table.
  • Adept at reducing product defect rates by 55%.
  • Staff development that results in high-performing teams has been recognized.
  • Achieved a 25% reduction in downtime.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adhered to OSHA standards.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved a 57% reduction in remake requests.
  • Boosted output by 72%.

Accomplishments

  • Designed and implemented a new preventative maintenance plan for lab equipment, reducing repair costs and downtime by 33% annually.
  • Directed a project to digitize work orders and inventory systems, reducing paper usage and improving lead time tracking by 15%.
  • Directed the procurement of raw materials, negotiating supplier contracts to achieve a 62% reduction in cost without sacrificing material quality.
  • Managed large-scale transitions such as equipment upgrades and process automation, reducing disruptions and accelerating implementation by 16%.
  • Mentored junior laboratory staff in the advanced use of optical manufacturing technology, building a leadership pipeline and reducing turnover by 68%.
  • Created and led safety training programs for the optical lab team, achieving a 100% compliance rate with OSHA standards over 12 consecutive years.
  • Collaborated with team of 18 in the development of method.
  • Redesigned order fulfillment workflows, resulting in a 39% faster processing time and improved overall client satisfaction ratings.
  • Optimized workforce scheduling to reduce overtime costs by 18% while maintaining on-time delivery rates of 28%.
  • Secured ISO Scrum Master, which expanded international business opportunities and increased overseas client acquisition by 41%.

Affiliations

  • International Society of Optical Engineers (SPIE) - Industrial Membership
  • National Academy of Opticianry (NAO) - Certified OSHA
  • Council for Optical Lab Standards (COLS)
  • International Association of Administrative Professionals
  • Advanced Technical Materials Association (ATMA) - Nano Lens Coating Member
  • Freemason
  • Association for Manufacturing Excellence (AME)
  • Coating and Surface Engineering Association (CASE)
  • Society of Women Engineers
  • Information Systems Audit and Control Association (ISACA) - Technology Oversight Certifications

Certifications

  • Certified Industrial Technologist (CIT) - National Association of Industrial Technology (NAIT)
  • Financial Forecasting in Optical Manufacturing – Lakeside Partners, 2018
  • Certified Public Accountant (CPA)
  • Optical Laboratory Certification – Level II Summit Group, 2020
  • Certified Equipment Maintenance Specialist (CEMS) – Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ISO 9001 Quality Management Certification
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Cisco Certified Network Associate (CCNA)
  • Certified Operations Manager (COM) - Lakeside Partners, 2020

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