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Skills

  • Corporate cleanliness standard implementation
  • Supervision
  • Facilities maintenance
  • Customer service excellence
  • Continuous improvement in housekeeping operations
  • HAZMAT knowledge
  • Furniture restoration and upkeep
  • Guest satisfaction enhancement
  • Preventive and reparative maintenance
  • Relationship development

Work Experiences

  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Collaborated with the front desk and housekeeping departments to prioritize room turnover, achieving a 55% reduction in wait times for VIP guests.
  • Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
  • Completed renovation project ahead of schedule by 53%.
  • Achieved a Innovation Award for customer service excellence.
  • Cleaned specialty spaces like chemistry laboratories with safe solvents to keep them clean.
  • Conducted procedural checks.
  • Averaged 4 tasks per shift.
  • Adjusted technology arrangements for events.
  • Oversaw inventory supplies, including metric and initiative products, and submitted lists to Head Houseman for items that needed to be reordered right away.

Summaries

  • Head Houseman with 3 years of successful quality assurance and vendor management experience.
  • Achieved 5 consecutive months without health or safety violations.
  • Experienced member of the facilities team with knowledge of cleaning, stocking, and maintaining method and system facilities.
  • Boosted housekeeping efficiency by 46%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at collaborating with event planners and contractors, ensuring seamless setup and teardown for functions hosting anywhere from 13 to 5 attendees.
  • To department supervisors, identifies and reports safety hazards and major repair needs.
  • With diligence, manage all cleaning tasks, including floors, bathrooms, trash removal, and windows.
  • Custodial requirements of Miscellaneous buildings, including bathrooms, workspaces, and customer areas, are familiar with maintaining organized inventories and handling custodial requirements.
  • Balanced large-scale event preparation and hotel maintenance.

Accomplishments

  • Revamped service recovery processes for high-value clients, achieving Outstanding Service Award recognition for superior customer care.
  • Facilitated smooth event setup and breakdown for functions hosting between 13 and 13 attendees, even with less than 14 hours’ notice.
  • Resolved complex customer service escalations, leading to improved guest satisfaction scores by 48%.
  • Reduced monthly electricity costs by $9 through optimized use of advanced cleaning equipment and energy-saving techniques.
  • Collaborated with team of 10 in the development of procedure.
  • Recognized for exemplary leadership during peak seasons, awarded Excellence Award for managing housekeeping operations across 18 venues.
  • Guided the team through challenging operational periods, maintaining performance metrics above 46% even during staff shortages.
  • Established quick-response teams for urgent situation handling, resulting in a 66% faster resolution time.
  • Designed and implemented an inventory tracking system, resulting in a 30% reduction in unnecessary stock.
  • Developed a real-time feedback system using digital checklists, increasing overall operational efficiency by 83%.

Affiliations

  • Occupational Safety and Health Administration (OSHA) Compliance Certifications
  • Jaycees
  • International Facility Management Association (IFMA) Membership
  • Worldwide Cleaning Industry Association (ISSA)
  • American Association of Cleaning Professionals (AACP)
  • Freemason
  • Lions Club
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Society of Women Engineers
  • National Facilities Management and Technology (NFMT) Conferences

Certifications

  • Certified Hospitality Housekeeping Executive (CHHE)
  • Certified Restorer (CR) by Restoration Industry Association
  • Chemical Handling & Safety Training Brightline
  • Housekeeping Room Attendant Certification standard
  • Fire Warden Training by Vantage
  • Certified Professional Environmental Auditor (CPEA)
  • Leadership in Energy and Environmental Design (LEED) Certification
  • Customer Experience Management Certification - Brightline, 2021
  • Emergency Management and Response Certification - Ironclad Systems
  • Disinfection & Infection Prevention Certification Beacon Labs

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