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Skills

  • Resource allocation
  • Diversity and inclusion initiatives
  • One-on-one coaching
  • Stakeholder engagement
  • Campus collaboration and partnership building
  • App-based communication platforms
  • Staff training and development
  • Project organization
  • Data analysis and reporting
  • Risk assessment and mitigation

Work Experiences

  • Collaborated with initiative to foster an interdisciplinary approach, integrating student wellness with recreational sports programming.
  • Achieved Outstanding Service Award for outstanding leadership in intramural sports program management, impacting 14 students.
  • Achieved a 41% improvement in players’ satisfaction.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Tableau to three years customer locations.
  • Provided individual health coaching to clients in order to help them make the best decisions possible.
  • Oversaw the delivery of initiative project by program team, which resulted in category.
  • Looked for industry trends on social media and through online sources.
  • Conducted detailed post-season analysis reports.

Summaries

  • Achieved a 20% reduction in staffing conflicts.
  • Achieved over 68% participant satisfaction rates.
  • Collaborative leader with a knack for building campus partnerships.
  • Accomplished leader recognized with Employee of the Year for outstanding management and contribution to intramural sports, engaging 12 students annually.
  • Costs were consistently reduced while profits were increased.
  • Cultivated inclusive intramural programs.
  • Clear understanding of project management and client relations as well as workflow optimization training.
  • Intramural Sport Director with 13 years of successful project management and stakeholder engagement experience.
  • Collaborated closely with departments.
  • Accomplished leader recognized with Excellence Award.

Accomplishments

  • Implemented a live-score tracking app for real-time updates, leading to a 60% increase in spectator engagement across 6 sports.
  • Maintained and updated digital registration systems, reducing participant sign-up errors by 71%.
  • Documented and resolved system which led to metric.
  • Monitored real-time in-game communications with referees to ensure rule adherence and immediate dispute resolution.
  • Facilitated team captains’ meetings to ensure rules comprehension and to proactively address potential issues before the start of the season.
  • Negotiated cost-effective vendor contracts, saving 53% on annual equipment purchases.
  • Facilitated player dispute resolution during games, maintaining sportsmanship and minimizing escalation.
  • Trained new referees on conflict resolution and officiating techniques, improving game quality and reducing player complaints by 38%.
  • Expanded league offerings by adding 9 new sports, attracting 65% more participants compared to the prior season.
  • Coordinated with campus facilities to reserve sports venues, ensuring no conflicts with academic or extracurricular scheduling.

Affiliations

  • American Society of Safety Professionals
  • Sponsorship and Revenue Generation Expert panel member for Atlanta Recreation Conference
  • Toastmasters
  • Volunteer Sports Coordinator at program Annual Event
  • Association for Computing Machinery
  • American Sports Education Program (ASEP) Certification - Earned in 2022
  • American Marketing Association
  • Women Leaders in College Sports organization - Member since 2023
  • Directed a Special Olympics Volunteer Program (2018), co-sponsored by Lakeside Partners
  • Association for Applied Sport Psychology (AASP) - Member and frequent conference attendee

Certifications

  • Intramural Sports Programming Certification - program
  • Salesforce
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM)
  • Certified Sports Administrator (CSA) - system (NACDA)
  • Sports and Special Event Emergency Response Planning Certificate - procedure
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Recreation and Parks Professional (CPRP) - National Recreation and Park Association (NRPA)
  • Certified Park and Recreation Executive (CPRE) - National Recreation and Park Association (NRPA)
  • Apple Certified Associate (ACA)
  • ServSafe

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