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Skills

  • Supervision
  • Medicare and Medicaid applications
  • MS Office
  • Client referral management
  • Team management
  • Business operations
  • Skilled community-based case manager
  • Psychosocial assessments expert
  • Case management
  • Client Dispute Resolution

Work Experiences

  • Collaborated with enforcement agencies to mitigate fraud risks, resulting in the recovery of $248,000 in misused voucher funds.
  • Achieved 80% housing retention.
  • Adjusted resource allocations.
  • Achieved a 76% improvement in resource allocation efficiency.
  • Assisted tenants facing eviction.
  • Acquired $85,000 in grant funding.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of system project by method team, which resulted in framework.
  • Addressed housing shortages by recruiting landlords.
  • Kept in touch with clients on a regular basis by calling and visiting their homes.

Summaries

  • Actively contributed to increasing client satisfaction by revamping the recertification process, which led to a 21% reduction in recertification-related delays.
  • Achieved a 46% increase in timely client recertifications.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Social worker with a broad understanding of social justice issues and systems that affect marginalized communities.
  • Housing Choice Voucher Specialist who is creative and enthusiastic and has 16 years of experience managing caseloads of up to 6 adolescents in high-risk settings.
  • Consistently reduced errors in voucher processing by 22%.
  • Patient Housing Choice Voucher Specialist who excels at client advocacy and has a broad understanding of community resources.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Conducted regular audits of 13 landlord contracts, identifying and resolving discrepancies, contributing to compliance improvements of 48%.
  • Created data-driven financial reports using Microsoft Excel, enabling the team to track expenditures effectively and maintain 17% within budget.
  • Resolved complex disputes between landlords and tenants related to voucher processing, closing 63% of cases within 12 business days.
  • Facilitated inter-agency partnerships to assist 14 households in navigating complex housing processes, enhancing tenant retention by 70% over 2019.
  • Performed detailed case assessments on 3 families at risk of losing housing benefits, assisting 62% in securing stable housing within 2017.
  • Worked closely with the legal department in reviewing contracts and ensuring all leased properties met Section 8 criteria.
  • Managed communication between 10 clients and 7 landlords, resolving conflicts efficiently and improving satisfaction rates by 75% %.
  • Collaborated with team of 6 in the development of procedure.
  • Tracked and analyzed 2 key performance indicators (KPIs) related to housing stability, leading to a 48% improvement in placement outcomes.
  • Audited the portfolio of 10 units to verify compliance with HUD standards, achieving a 82% correction in identified errors.

Affiliations

  • Public Housing Management Certification Alumni Network
  • Association of Information Technology Professionals
  • Certified Housing Specialist (CHS)
  • American Medical Informatics Association
  • National Leased Housing Association (NLHA)
  • Public Housing Authorities Directors Association (PHADA)
  • Project Management Institute
  • National Alliance to End Homelessness (NAEH)
  • National Organization for Affordable Housing Professionals (NOAHP)
  • Society of Housing Professionals and Specialists (SHPS)

Certifications

  • Collaborative Case Management System Certification (Nonprofit Leadership Alliance)
  • Certified Public Accountant
  • Conflict Resolution in Housing Counseling Certificate (Association for Conflict Resolution)
  • Certified Business Analysis Professional (CBAP)
  • Certified Mixed Finance Specialist (National Association of Housing and Redevelopment Officials - NAHRO)
  • Salesforce
  • Non-Profit Housing Management Certification (Urban Land Institute)
  • CompTIA A+ Technician
  • Certified Professional of Occupancy (National Affordable Housing Management Association - NAHMA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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