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Skills

  • Process equipment
  • Supervision
  • Medicare and Medicaid applications
  • Business operations
  • First Aid/CPR
  • Client eligibility determination
  • Divorce and custody issues
  • Substance abuse treatments
  • Data analysis and reporting
  • Skilled community-based case manager

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Audited over 12 case files quarterly.
  • Addressed housing shortages.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 76% improvement in resource allocation efficiency.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Achieved 80% housing retention.
  • Assisted families in finding quality housing options.
  • Administered over 8 Housing Choice Vouchers annually.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Collaborative and analytical, with a track record of forming strategic alliances, advocating for clients, and driving change in underserved communities.
  • Offering 11 years of successful social work performance.
  • Collaborated effectively with landlords to resolve rent and voucher disputes, maintaining a 69% resolution rate and minimizing client disruptions.
  • Within Community and Public Service, senior Housing Choice Voucher Specialist and outstanding performer in risk assessment and budget management.
  • Actively contributed to increasing client satisfaction by revamping the recertification process, which led to a 21% reduction in recertification-related delays.
  • Ability to assess needs, plan treatment, and facilitate group or individual counseling sessions.
  • Recognized for her caring demeanor and superior social awareness.
  • Costs were consistently reduced while profits were increased.
  • Consistently supports clients in finding stability, improving housing retention rates by 42% through expert case management and tailored services.
  • Achieved consistent 36% increases in housing stability.

Accomplishments

  • Utilized CRM systems to track and follow up with 8 tenant cases, achieving a 70% resolution rate within 3 days.
  • Tracked and analyzed 2 key performance indicators (KPIs) related to housing stability, leading to a 48% improvement in placement outcomes.
  • Served as a liaison for 14 landlords and tenants to address concerns and ensured consistent program compliance.
  • Resolved complex disputes between landlords and tenants related to voucher processing, closing 63% of cases within 12 business days.
  • Resolved product issue through consumer testing.
  • Developed and implemented a landlord recruitment strategy that increased voucher program participation by 81% in 2019.
  • Collaborated with regional housing authorities and local landlords, securing 8 new rental units for families under the voucher program.
  • Analyzed and forecasted housing market trends to assist 18 voucher participants in securing affordable housing in competitive regions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted regular audits of 13 landlord contracts, identifying and resolving discrepancies, contributing to compliance improvements of 48%.

Affiliations

  • Housing Education and Trust (HET) Network
  • Association of Housing Management Organizations (AHMO)
  • National Association of Housing and Redevelopment Officials (NAHRO)
  • Certified Housing Specialist (CHS)
  • Society of Housing Professionals and Specialists (SHPS)
  • International Association of Administrative Professionals
  • American Marketing Association
  • Lions Club
  • National Leased Housing Association (NLHA)
  • Public Housing Authorities Directors Association (PHADA)

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Public Housing Rent Calculation Certification (Nan McKay & Associates)
  • Low-Income Housing Tax Credit (LIHTC) Compliance Certification (National Association of Homebuilders)
  • Advanced Voucher Administration Certification (Nan McKay & Associates)
  • Certified Specialist of Eligibility and Calculation (Nan McKay & Associates)
  • EIV System Security Awareness Certification (HUD)
  • Fair Housing Compliance Certification (National Association of Housing and Redevelopment Officials - NAHRO)

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