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Skills

  • Data analytics in case management
  • Multidisciplinary team collaboration
  • Compliance with system standards
  • Client needs analysis
  • Operational improvement
  • System equipment
  • Database management and reporting
  • Written and verbal communication
  • Employee retention strategies
  • First Aid/CPR

Work Experiences

  • Achieved a 25% increase in internal promotions.
  • Collaborated with cross-functional teams.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Created detailed case management protocols that improved compliance with procedure guidelines by 51%.
  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated closely with cross-functional teams and community partners, driving a Innovation Award-winning program serving over 17 clients annually.
  • Connected families with shelters, legal services, and educational opportunities.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.

Summaries

  • Professional with over 6 years of experience working in the community to provide information on available programs.
  • Achieved a 37% improvement in client outcomes.
  • Achieved a 15%-reduction in service response times.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Manager of Case Management is a multi-talented Manager of Case Management who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at resolving client-provider conflicts.
  • Community service programs that are coordinated to meet the needs of metric.
  • Achieved error reduction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Developed and launched a quality assurance program that decreased case closure time by 76% while improving overall service quality.
  • Facilitated case reassessment processes helping to close 2 dormant cases, resolving 83% of open issues successfully.
  • Successfully negotiated with external service partners to reduce contract costs by 29% while maintaining service quality.
  • Led cross-functional meetings with healthcare providers, community organizations, and families to reduce client readmissions by 34%.
  • Increased accuracy of case documentation by 80% by creating and leading staff training on best documentation practices and legal compliance.
  • Executed a continuous staff training program on data security and HIPAA compliance, reducing breaches by 43% over one year.
  • Identified areas of operational inefficiency and implemented continuous improvement initiatives, reducing costs by 74% annually.
  • Implemented a new client feedback mechanism that improved service-related feedback by 36% and provided actionable insights to the team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved cross-department collaboration, leading to faster response times and a 51% decrease in escalation of complex cases.

Affiliations

  • Association of Information Technology Professionals
  • American Hospital Association (AHA)
  • International Council of Nurses
  • American Society of Safety Professionals
  • Lions Club
  • Freemason
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • National Alliance on Mental Illness (NAMI)
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Certified Care Manager (CMC) - National Academy of Certified Care Managers
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Social Work Case Management Certificate – framework
  • Certified Utilization Review Specialist (C-URS) – system
  • Healthcare Management Certification – system
  • Certified Professional in Healthcare Risk Management (CPHRM) - process
  • Accredited Case Manager (ACM) – American Case Management Association
  • Certified Health Insurance Rehabilitation Manager (CHIRM) – category
  • Chronic Care Professional (CCP) Certification – process

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