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Skills

  • Client Satisfaction Improvement Strategies
  • Risk assessment and mitigation
  • Budget management and cost reduction
  • Implementation of case tracking software
  • Supervision
  • Process improvement
  • Written and verbal communication
  • Employee retention strategies
  • Communication with stakeholders
  • Continuous improvement methodologies

Work Experiences

  • Achieved results within 6 months.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Microsoft Excel to several months customer locations.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved reduction over two years.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 25% increase in internal promotions.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Achieved a 64% decrease in recidivism.
  • Collaborated with healthcare providers to create individualized care plans, improving treatment adherence by 38%.

Summaries

  • Advanced client well-being through resource allocation.
  • Accomplished leader in case management.
  • Achieved 78% on-time service delivery.
  • Achieved operational efficiency improvement by reducing costs by $8 through innovative resource allocation and workflow optimization in client care.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Accomplished leader in the field of case management, excelling in strategic planning and resource allocation to advance client well-being.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Determined employee with 7 years of experience leading high-performing teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results over two years.

Accomplishments

  • Reduced caseload per worker by 17% through optimized case distribution strategies, leading to better case outcomes and enhanced employee productivity.
  • Presented actionable insights to senior leadership based on performance metrics, leading to policy changes that increased departmental efficiency by 85%.
  • Facilitated case reassessment processes helping to close 2 dormant cases, resolving 83% of open issues successfully.
  • Enhanced case management documentation efficiency by 30% through the integration of Jira into daily workflows.
  • Increased accuracy of case documentation by 80% by creating and leading staff training on best documentation practices and legal compliance.
  • Redesigned internal case review process, reducing case backlog by 75% and improving client service resolution times.
  • Collaborated with team of 4 in the development of program.
  • Implemented a data-driven case management system, leading to an 16% decrease in client complaints related to delayed responses.
  • Introduced evidence-based protocols, which resulted in a 79% improvement in client outcomes across all active cases.
  • Improved team response times on high-priority cases by 83% through the adoption of updated tracking and escalation protocols.

Affiliations

  • National Care Planning Council (NCPC)
  • Association of Certified Case Managers (ACCM)
  • Society of Human Resource Management
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Toastmasters
  • Healthcare Financial Management Association (HFMA)
  • Behavioral Health Care Program Advisory Committee
  • Health Information Systems Society (HIMSS)
  • American Health Information Management Association (AHIMA)
  • International Association of Administrative Professionals

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • CompTIA A+ Technician
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Care Manager (CMC) - National Academy of Certified Care Managers
  • Fundamentals of Managed Care Certification – procedure
  • Population Health Management Certificate – system
  • Certified Public Accountant (CPA)
  • Certified Health Improvement Professional (CHIP) – method
  • Certified Clinical Documentation Specialist (CCDS) - procedure

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