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Skills

  • Sales team development
  • Operational improvement
  • Cross-functional collaboration
  • Contract negotiation
  • Strategic planning
  • Business operations
  • Client feedback implementation
  • Project organization
  • Communications
  • Market trend analysis

Work Experiences

  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved a 50% customer satisfaction rating.
  • By reviewing business directories, building a database of leads, and spearheaded, I was able to target potential clients.
  • Achieved 20% revenue growth.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Achieved a 44% sales increase in 2015.
  • Added $15 to annual revenue.
  • Achieved a 4% penetration of new offerings.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Increased the team's revenue by over $13 in sales.

Summaries

  • Schedule flexibility and the ability to travel up to 3% of the time.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of process product specifications.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Achieved 8% penetration of new offerings.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.

Accomplishments

  • Mentored junior account coordinators, improving program efficiency by 42% and building team knowledge around contract negotiation processes.
  • Tracked and analyzed post-campaign data metrics, reporting a 73% higher ROI in marketing initiatives for national accounts.
  • Directed quarterly business reviews for top 16 accounts, recognizing and capitalizing on 45% upsell opportunities.
  • Resolved product issue through consumer testing.
  • Developed customized quarterly review templates for 8 top clients, leading to enriched strategic discussions and elevating overall client experience.
  • Collaborated with team of 7 in the development of initiative.
  • Created and maintained a sales pipeline tracking system, resulting in 68% more accurate sales forecasts and strategic planning.
  • Exceeded annual revenue targets by driving larger, multi-year contract negotiations, delivering $62,000 in additional revenue.
  • Documented and resolved framework which led to process.
  • Partnered with product teams to propose feature updates based on client feedback, improving product adoption rate by 56% within two years.

Affiliations

  • Lions Club
  • American Medical Informatics Association
  • Member, Association for Strategic Account Development Professionals (2021 – Present)
  • Attendee, National Business Strategy & Proposal Crafting Workshop (2024)
  • Partner, International Lead Conversion and Sales Professionals Forum (2018)
  • Certified National Business Process Consultant (OSHA, 2020)
  • Toastmasters
  • Certified Sales Proposal Developer, Association of Proposal Management Professionals (2021)
  • American Society of Safety Professionals
  • National Association of Social Workers

Certifications

  • HubSpot Sales Software Certification - 2015
  • Project Management Professional (PMP) - Lakeside Partners
  • Certified Strategic Account Manager (CSAM), 2023
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Negotiation Expert (CNE) - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Public Purchaser (CPP) - Meridian

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