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Skills

  • Conflict resolution
  • Customer service
  • Problem resolution
  • Inventory management
  • Budget management and forecasting
  • Workload balancing
  • Relationship development
  • Logical reasoning
  • Insurance billing
  • Workforce planning

Work Experiences

  • Used customer service and interpersonal skills to serve as a point of contact for customers and staff on topics such as process, category, and process.
  • Achieved zero workplace incidents in 2019.
  • Achieved a 44% faster resolution of delivery-related issues.
  • Was in charge of day-to-day scheduling for 13 transportation employees.
  • Achieved a 69% decrease in dispatch response times.
  • Worked with others to brainstorm new metric possibilities.
  • Analyzed internal financial and technical data as well as researched competitor offerings to prepare metric bids.
  • Used Adobe Creative Suite to compile data gathered from various sources.
  • Was in charge of all tasks delegated to me, including quality assurance and stakeholder engagement.
  • Achieved a 52% decrease in attrition rates.

Summaries

  • Strategic thinker with expertise in quality assurance.
  • Achieved a 70% on-time delivery rate.
  • Ability to recognize program issues and integrate procedure solutions to achieve program.
  • Achieved reductions in delivery time by 5 minutes per route.
  • Knowledge of SAP in depth, as well as quality assurance and data analysis abilities.
  • Communicative and team-oriented, with Jira expertise.
  • CPA certified
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Delivery Team Lead with budget management and risk assessment abilities.
  • Achieved a 74% increase in customer satisfaction.

Accomplishments

  • Achieved a 16% improvement in driver retention by fostering a team-driven environment and setting clear performance targets.
  • Reduced fuel costs by 85% through optimized route scheduling and driver habit training, improving the company’s sustainability efforts.
  • Implemented an enhanced safety training program that reduced workplace incidents by 47% and ensured 100% safety compliance with metric.
  • Collaborated closely with the warehouse team to optimize inventory placements, resulting in faster dispatch times and a 17% reduction in delayed deliveries.
  • Addressed bottlenecks in the delivery process by upgrading route planning technologies, helping reduce the average delivery time from 3 hours to 8 hours.
  • Conducted KPI analysis and realigned delivery strategies, decreasing late deliveries by 38% across the West Coast.
  • Developed and led implementation of a new fleet management system that reduced vehicle downtime by 33% and improved overall fleet health monitoring.
  • Achieved a 33% improvement in on-time delivery performance through real-time driver communication and proactive route adjustments using Adobe Creative Suite.
  • Partnered with the fleet maintenance team to reduce unplanned maintenance events, increasing fleet availability by 80%. Implemented predictive maintenance schedules.
  • Designed and launched a continuous training program for delivery personnel, leading to a 68% increase in delivery speed and customer satisfaction scores.

Affiliations

  • Member, Association for Operations Management (APICS) - Attended seminars on efficiency optimization for delivery routes and operations.
  • Member, Institute of Industrial & Systems Engineers (IISE) - Attended conferences to learn about lean processes in operations.
  • Certification, Lean Six Sigma Green Belt - Completed coursework and exam, specializing in team efficiency and bottleneck resolution.
  • Participant, Retail Industry Leaders Association (RILA) - Shared practices for managing high-demand order fulfillment during peak seasons.
  • Member, Chartered Institute of Logistics and Transport (CILT) - Continual learning on enhancing transport fleet management and sustainability.
  • Trainer, Fleet Maintenance Best Practices - Conducted team training sessions on implementing preventative maintenance schedules.
  • Attendee, Logistics & Supply Chain Strategy Summit - Learned data-driven approaches to improving route optimization and delivery efficiency.
  • Coordinator, Annual Fleet Maintenance Workshop - Organized peer-to-peer training for cutting vehicle repair costs with preventive strategies.
  • Certified Member, Agile Leadership Network - Participated in leadership roundtables to improve agile team management skills.
  • Enrolled, MIT Digital Supply Chain Management MicroMasters - Studying advanced data-driven decision-making for route optimization.

Certifications

  • PRINCE2® Foundation Certification
  • Microsoft Certified: Azure Fundamentals
  • Certified Supply Chain Professional (CSCP) by APICS
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Office Specialist (MOS)
  • Operations Management Certification by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) by method
  • SAP Certified Application Associate

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