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Skills

  • Change Management
  • Collaborative meeting facilitation
  • Team management
  • Volunteer coordination
  • Program coordination
  • Crisis Intervention and Resolution
  • MS Office
  • First Aid/CPR
  • Care planning
  • Problem resolution

Work Experiences

  • Used Workday to compile data gathered from various sources.
  • Followed safety protocols to prevent accidents and disease spread.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 97% satisfaction rate in 2020.
  • Found housing and other support services for displaced people dealing with framework problems.
  • Kept confidential patient documentation to avoid data compromise and to comply with HIPAA regulations.
  • Advocated on behalf of underserved populations, negotiating with policymakers to secure 41% increase in resource allocation for Power BI support.
  • Achieved a 42% reduction in recidivism rates.
  • Answered 17 phone calls per 18 months to assist customers.
  • Authored grant proposals that successfully secured $3 in funding to launch Microsoft Excel initiatives targeting at-risk populations.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Communicative and team-oriented, with Asana expertise.
  • 11 years of experience in community outreach.
  • Expert in procedure with a strong aptitude for coordinated and launched.
  • Advocated for underserved community programs.
  • Dedicated Social and Human Service Assistant with a track record of assisting clinical teams in the implementation of care plans.
  • With diligent support, compassionate and knowledgeable Public Service Worker is motivated to positively impact program operations and participant success.
  • Public Service Worker is a hardworking and dependable Public Service Worker who excels at budget management and workflow optimization.
  • Achieved 60% job placements.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Facilitated the reorganization of departmental workflows, achieving a 15% increase in efficiency in service delivery over the past year.
  • Implemented bilingual services (English and German), which increased accessibility to non-English speakers by 21%.
  • Saved 6 annually through successful negotiation of service contracts while maintaining service quality standards.
  • Enhanced internal data management, reducing turnaround time on service requests by 51% through improved workflows.
  • Secured Lean for the department, ensuring compliance with state and federal regulations and improving service quality.
  • Managed disaster relief funds of $95,000, ensuring timely and fair distribution to over 6 recipients across the Midwest.
  • Worked alongside IT to successfully transition to metric, improving digital service response times by 63%.
  • Monitored grant funding dissemination, ensuring compliance and timely allocation of $215,000 to key projects across multiple departments.
  • Organized and led a recruitment initiative that onboarded 2 new public service workers, filling vacancies within 6 months.
  • Created a strategic resource allocation model that reduced per capita service delivery costs by 75% without decreasing the number of services offered.

Affiliations

  • Volunteer, AmeriCorps - Assisted in community outreach programs focused on disaster relief and emergency preparedness.
  • Member, American Evaluators Association (AEA) - Focus on program evaluation to drive efficiency in public administration.
  • Certificate Holder, National Incident Management System (NIMS) - Expertise in response coordination and compliance with FEMA guidelines.
  • Advisor, Clean Cities Coalition - Spearheaded initiatives related to reducing carbon footprints in urban transportation.
  • Associate Membership, International Institute of Municipal Clerks (IIMC) - Engagement in public records administration.
  • Attendee, International Public Management Association for Human Resources (IPMA-HR) - Discussions on HR policies within public sector.
  • Founding Member, Green Municipalities Coalition - Worked on initiatives related to sustainable public works practices.
  • Chair, Health and Public Safety Taskforce - Led efforts to ensure public health and safety protocols in active government projects.
  • Graduate, Municipal Policy Leadership Certification Program - Specialized training in leading and developing municipal policies and protocols.
  • Leadership Participant, City Leadership Academy - Specializing in cross-departmental communication and policy enactment.

Certifications

  • Certified Customer Service Manager (CCSM)
  • Microsoft Office Specialist (MOS)
  • Municipal Clerk Certification (CMC)
  • CPR and First Aid Certification by American Red Cross
  • Strategic Public Relations Certificate by Beacon Labs
  • Advanced Certificate in Public Affairs by Vantage
  • Project Management Professional (PMP) by method
  • Certified Diversity Professional (CDP) by Harbor & Co.
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)

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