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Skills

  • Standard equipment
  • Claim denial reduction
  • Healthcare operational efficiency
  • Communications
  • Medical practice management software (Asana)
  • Customer service
  • Health program development
  • Budgets
  • MS Office
  • Conflict resolution

Work Experiences

  • Collaborated with process customers to determine their needs and deliver category service.
  • Addressed complex patient treatment inquiries.
  • Collaborated with a multidisciplinary team.
  • Automated patient recall systems, increasing follow-up appointment scheduling by 53% in three years.
  • Achieved a 45% improvement in clinic Google review ratings.
  • Was in charge of compiling and reviewing medical records.
  • Achieved results by 2019.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Conducted one-on-one consultations.
  • Balanced multiple administrative tasks daily.

Summaries

  • Achieved a 68% reduction in payment delays.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Patient Treatment Coordinator is a multi-talented Patient Treatment Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a 35% rise in customer satisfaction scores.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Accomplished Treatment Coordinator.
  • Achieved 79% fewer errors.
  • Achieved a 37% accuracy rate.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Coordinated and managed treatment plans for over 6 patients monthly, ensuring timely interventions and continuity of care across multiple providers.
  • Documented and resolved system which led to standard.
  • Provided data-driven recommendations to improve clinic workflows, resulting in 18 fewer administrative errors annually.
  • Developed and managed a comprehensive treatment tracking system, ensuring 23% compliance with follow-up protocols.
  • Reduced the number of incomplete patient charts by 80% by introducing a real-time data entry workflow.
  • Enhanced team productivity through targeted team-building activities, improving overall departmental performance by 52%.
  • Led the coordination of care for complex cancer treatment plans, ensuring all patients received timely follow-ups as per clinical protocols.
  • Trained staff on new communication strategies, improving patient rapport and contributing to a 84% reduction in complaints.
  • Implemented a process improvement initiative that reduced patient assessment processing time by 85%, shortening treatment onset.
  • Supervised a team of 10 coordinators, achieving a 65% increase in overall departmental efficiency.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • American Marketing Association
  • Association for Computing Machinery
  • American Board of Patient Navigation Certification (ABPNC)
  • Society of Human Resource Management
  • Academy of Dental Leadership (ADL)
  • American Association of Dental Office Management (AADOM)
  • National Association for Healthcare Quality (NAHQ)
  • National Association of Healthcare Access Management (NAHAM)
  • Certified Medical Office Manager (CMOM)

Certifications

  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Project Management for Healthcare Professionals - Lakeside Partners
  • ICD-10-CM Coding Certification – Harbor & Co.
  • Certified in Electronic Health Records (CEHR) – Beacon Labs
  • Master Certified Health Information Technology Specialist (MHITS) – Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Certified Ambulatory Care Coordinator (CACC) – Lakeside Partners
  • Certified Dental Office Administrator (CDOA) – Beacon Labs
  • Health Information Technology Professional (HIT) - Brightline

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