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Skills

  • Client Satisfaction Improvement
  • Data collection and analysis
  • Process improvement
  • Digital Transformation Skills
  • Web-based reporting tools
  • Technical writing
  • Employee incentive program design
  • Employee engagement strategy
  • Advanced Adobe Creative Suite Proficiency
  • Predictive modeling

Work Experiences

  • Achieved $5 in cost savings.
  • Provided standard operational support for a high-volume financial institution in a fast-paced 24-hour work environment.
  • Collaborated closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Generated over $8 million in revenue per year through launched and coordinated.
  • Conducted performance gap analyses across 3 international offices, successfully boosting output by 49% through targeted process enhancements.
  • Built tailored strategies.
  • Achieved a 29% improvement in project alignment.
  • Consolidated fragmented systems for a multi-location company.
  • Contributed to a 81% increase in client satisfaction ratings.
  • Championed the rollout of Scrum Master methodologies.

Summaries

  • Within Miscellaneous, senior Performance Consultant and outstanding performer in stakeholder engagement and team leadership.
  • Conducted robust performance audits.
  • Achieved top-tier recognition for management excellence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at leading process re-engineering initiatives and implementing solutions that deliver measurable operational efficiencies and cost reductions.
  • Performance Consultant with a track record of successfully developing program intelligence to improve business operational planning and execution.
  • Cut administrative efforts.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 32% increase in critical outputs.
  • 13 years of Miscellaneous industry success from a seasoned business analyst.

Accomplishments

  • Implemented process audits and accountability measures that improved quality control results by 83%.
  • Modernized KPI tracking systems, which allowed for real-time performance monitoring and a 82% boost in efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Standardized goal-setting and performance review systems, leading to team performance gains of 44%.
  • Implemented cutting-edge software tools to optimize team performance reporting, cutting reporting time by 61%.
  • Championed a performance-based rewards system, achieving a 63% increase in employee satisfaction within 6 months.
  • Led large-scale software system integration resulting in a 33% increase in overall productivity across 17 departments.
  • Developed and introduced a career progression framework resulting in a 40% improvement in employee retention in 2018.
  • Implemented a root-cause analysis tool that identified key issues in performance, reducing downtime by 59%.

Affiliations

  • Lions Club
  • Human Performance Improvement Specialist Certification
  • Association of Business Psychology
  • Association for Computing Machinery
  • Harvard Business Review Advisory Council
  • Conference Board Performance Management Council
  • Performance Dashboard Design Workshop - Raleigh
  • International Association for Coaching (IAC)
  • American Compensation Association
  • Certified Executive Coach – Meridian

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Organizational Development Certified in Coaching (ODCC)
  • Six Sigma Black Belt Certification
  • Certified Performance Analytics Professional (CPAP)
  • ISO/IEC 27001 Lead Implementer
  • CompTIA Network+
  • Certified Agile Leadership (CAL)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Executive Coach (CEC)
  • Microsoft Power BI Data Analyst Associate

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