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Skills

  • Report writing and presentation to stakeholders
  • Multi-departmental collaboration
  • Grant writing and funding proposals
  • Collaborative problem-solving
  • Experience with framework
  • Peer mentoring program oversight
  • Process improvement
  • Event planning for student engagement
  • Business operations
  • Development of early warning systems

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Completed the project within 4 months.
  • Kept the institution financially sound by keeping detailed records and tracking expenses.
  • Collaborated with the registrar’s office.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of standard project by system team, which resulted in standard.
  • Boosted inclusivity-related student satisfaction by 60% %.
  • Assisted students in exploring career pathways based on their academic achievements and personal interests, leading to 10% higher post-graduation satisfaction rates.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with academic and financial departments to create personalized student success plans, increasing overall graduation rates by 22%.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • Addressed student needs through academic advising.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Contributed to a 84% improvement in satisfaction metrics.
  • Coordinated student success initiatives.
  • Closely monitored at-risk students.
  • Achieved a 5% improvement in student satisfaction.
  • Collaborative problem-solver with extensive experience in cross-departmental initiatives, including mentorship programs and academic workshops, leading to a 25% retention increase among at-risk students.
  • Boosted success rates.

Accomplishments

  • Collaborated with faculty and advisors to enhance retention rates by identifying at-risk students, improving retention by 75% through early intervention strategies.
  • Facilitated workshops focused on time management and study skills for 15 students, leading to a 35% improvement in student grades.
  • Revamped a comprehensive student orientation program, resulting in a 44% increase in student retention after the first term.
  • Collaborated with team of 15 in the development of metric.
  • Oversaw student success projects leading to a 55% increase in graduation rates within several months.
  • Created a mentorship matchmaking system, pairing 12 students and mentors, leading to a 65% decrease in dropout risk.
  • Improved personalized student academic success plans for 14 students, resulting in 21% trigger of key milestones within 18 months.
  • Facilitated workshops on standard, enhancing student engagement and improving academic performance in targeted courses by 70%.
  • Led peer mentor program, mentoring over 9 students, leading to a significant 15% improvement in student satisfaction survey results.
  • Designed online resource database for self-paced learning, increasing student utilization of tutoring services by 75%, resulting in improved academic outcomes.

Affiliations

  • National Society of Leadership and Success (NSLS)
  • National Education Association (NEA)
  • American Medical Informatics Association
  • Educational Liaison Group
  • Advising Success Network
  • International Council of Nurses
  • National Delivering Well-being in Education Project Manager Forum
  • Jaycees
  • Institute on College Student Values
  • Academic Success and Advising Academy

Certifications

  • Student Resilience and Success Management Certification
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Data-Driven Decision Making in Higher Education Certification
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Title IX Coordinator Certification
  • Certified Public Accountant
  • Certified Academic Advisor (CAA) from Northwind
  • CompTIA A+ Technician

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