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Skills

  • Practiced at FHA loan process
  • Escalation management
  • Budgets
  • Process improvement
  • Compliance Monitoring
  • Financial statement analysis
  • Audit preparation and response
  • Cross-functional team collaboration
  • Problem resolution
  • Loan auditing and quality control

Work Experiences

  • Achieved an on-time completion rate of 70%.
  • Collaborated with external brokers and financial institutions to secure better loan terms for clients, leading to 15% improved client retention.
  • Avoided costly penalties.
  • Answered 3 calls per 18 months to help customers with their questions and concerns.
  • Achieved 17% decline in compliance-related issues.
  • Achieved timely loan approval for 2% of applications.
  • Achieved 40% shorter onboarding times.
  • Went over 11 financial statements in 18 months and reviewed them.
  • Looked for industry trends on social media and through online sources.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved results through strategic process optimization.
  • Accomplished loan professional specializing in reducing loan documentation errors, achieving a 71% reduction through collaboration with cross-department teams.
  • Commercial Loan Processor who develops strong relationships with borrowers and title companies, reducing delays and improving the timeliness of loan disbursements by 7%.
  • Commercial Loan Processor is a multi-talented Commercial Loan Processor who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Commercial Loan Processor with expertise in financial statement analysis.
  • Achieved higher borrower satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Achieved a 45% retention rate year after year.
  • Achieved faster approval times.

Accomplishments

  • Monitored daily loan processing activities against set KPIs, improving departmental efficiency by 29% and reducing processing errors.
  • Orchestrated a loan audit response process that successfully passed federal and internal audits, achieving compliance without any discrepancies.
  • Led audit preparation for 18 commercial loan files, ensuring 100% compliance with regulatory standards over a 2018-year period.
  • Resolved product issue through consumer testing.
  • Initiated a same-day documentation review process, leading to a backlog reduction by 80% during quarterly high-volume periods.
  • Improved process workflow by 77% through the adoption of automated loan processing tools, reducing operational delays and improving closing timelines.
  • Collaborated with senior management to design loan processing workflows that accelerated loan closings by 45%, successfully driving revenue growth.
  • Reduced the error rate in loan documentation by 74% through comprehensive review procedures and team collaboration.
  • Processed and closed over $program in commercial loans over a two years, while maintaining a 59% customer satisfaction score.
  • Collaborated with team of 6 in the development of framework.

Affiliations

  • Commercial Finance Association
  • National Association of Credit Management (NACM)
  • Community Bankers Association
  • Commercial Real Estate Finance Council (CREFC)
  • International Financial Services Association (IFSA)
  • American Medical Informatics Association
  • Lions Club
  • Commercial Real Estate Women Network (CREW)
  • Loan Processors Association
  • International Association of Administrative Professionals

Certifications

  • Advanced Commercial Lending Certificate - Lakeside Partners
  • CompTIA Security+
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Risk Management and Governance (RIMS-CG) Certification
  • Certified Financial Services Auditor (CFSA)
  • Certified Appraisal Reviewer (CAR)
  • Professional Bookkeeper (PB)

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