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Skills

  • Business operations
  • Program equipment
  • Financial document review
  • Deep knowledge of bankruptcy processes
  • Loan auditing and quality control
  • Moody's KMV CreditEdge
  • Process improvement
  • Audit preparation and response
  • MS Office
  • Problem resolution

Work Experiences

  • Awarded Outstanding Service Award in 2021 for exemplary loan processing performance, reducing error rates across my assigned commercial loan portfolio by 57%.
  • Achieved consistent team deadlines within 10 months.
  • Successfully closed an average of 2 loans every month.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with cross-functional teams.
  • Achieved a 58% reduction in loan processing costs.
  • Collaborated with cross-functional teams to roll out a new loan origination system, reducing manual data entry and increasing efficiency by 24%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Went over 11 financial statements in 18 months and reviewed them.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Commercial Loan Processor with a deep familiarity of the regulatory landscape, ensuring full regulatory compliance and preventing potential penalties across all loans processed.
  • Strengths in performance reporting and project management backed up by Banking and Financial Services training.
  • Achieved consistent reductions in loan underwriting time by 10 days.
  • Collaborated with external brokers.
  • Adept at identifying and eliminating operational bottlenecks, enabled faster loan processing by 41% while enhancing loan portfolio accuracy.
  • Adept at risk assessment and mitigation, with a thorough understanding of FDIC and CFPB regulations, ensuring 81% adherence across all processed loans.
  • Achieved a 51% reduction in escalated borrower concerns.
  • Commercial Loan Processor with expertise in financial statement analysis.
  • Achieved a 43% improvement in department-wide efficiency.
  • Achieved results through strategic process optimization.

Accomplishments

  • Collaborated with external auditing firms for routine compliance checks on loan files, enhancing regulatory compliance rates by 22%.
  • Monitored and assessed loan retention strategies, leading to a renewal rate increase of 17% and reinforcing business relationships with key clients.
  • Processed and closed over $program in commercial loans over a two years, while maintaining a 59% customer satisfaction score.
  • Resolved product issue through consumer testing.
  • Created and executed a KPI dashboard, providing actionable insights that improved loan processing times by 37%.
  • Led audit preparation for 18 commercial loan files, ensuring 100% compliance with regulatory standards over a 2018-year period.
  • Collaborated with senior management to design loan processing workflows that accelerated loan closings by 45%, successfully driving revenue growth.
  • Collaborated with team of 6 in the development of framework.
  • Implemented an electronic records system that improved loan documentation retrieval time by 61% while preserving database accuracy.
  • Managed compliance of 18 commercial loan files, ensuring adherence to regulatory standards and avoiding potential penalties.

Affiliations

  • International Association of Business Communicators (IABC) - Financial Services Focus
  • Association of Certified Fraud Examiners (ACFE)
  • Project Management Institute
  • Certified Regulatory Compliance Manager (CRCM) by ABA
  • Mortgage Bankers Association (MBA)
  • Commercial Real Estate Finance Council (CREFC)
  • Certified Commercial Loan Officer Training Program
  • National Association of Government Guaranteed Lenders (NAGGL)
  • CFA Institute - Credit & Financial Analysis Sector
  • National Association of Commercial Loan Brokers (NACLB)

Certifications

  • Real Estate Appraisal Licensing - metric
  • Certified Credit Risk Professional (CCRP)
  • Certified Residential Underwriter (CRU)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Professional Bookkeeper (PB)
  • Certified Business Loan Specialist (CBLS) by American Bankers Association
  • Real Estate Environmental Assessment Certificate
  • Loan Originator License (NMLS Licensed)
  • Advanced Commercial Lending Certificate - Lakeside Partners

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