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Skills

  • Relationship development
  • Community resources
  • Conflict resolution
  • First Aid/CPR
  • Organization
  • Problem resolution
  • Initiative equipment
  • Budgets
  • Business operations
  • Microsoft Office Suite

Work Experiences

  • Assisted families in accessing healthcare supports.
  • Built relationships with local service providers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with government organizations.
  • Applied principles of motivational interviewing to guide families toward long-term participation in structured support programs.
  • Coached youth in developing problem-solving and conflict-resolution skills, contributing to healthier engagement in social environments.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Coached youth in problem-solving skills.
  • Completed home welfare checks to comply with state and program guidelines.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Strengths in quality assurance and data analysis backed up by Miscellaneous training.
  • Accomplished facilitator with a proven track record of training staff in trauma-informed principles, directly improving client engagement and outcomes.
  • Costs were consistently reduced while profits were increased.
  • Contributed to a significant increase in positive behavioral outcomes.
  • Excellent Wraparound Facilitator with a strong emphasis on domestic violence prevention and education.
  • Boosted retention rates.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Contributed to a 30% increase in school retention rates.

Accomplishments

  • Facilitated weekly multi-disciplinary meetings to align care plans with diverse family needs, achieving a 51% increase in service satisfaction.
  • Partnered with child welfare agencies to extend support services, strengthening wraparound care plans and reducing rates of family disengagement by 42%.
  • Successfully reduced the average time to complete Wraparound plans by 77% through enhanced stakeholder engagement and process efficiency improvements.
  • Documented and resolved standard which led to system.
  • Led the quarterly community needs assessments which scaled Wraparound services to underserved populations, increasing access by 74%.
  • Managed caseloads of 16 families and ensured all received culturally sensitive services, which improved client satisfaction scores by 32%.
  • Assisted in emergency care planning for vulnerable families, ensuring a 80% reduction in service interruptions.
  • Mediated conflict resolution among multi-stakeholder groups, reducing the occurrence of service delays by 60%.
  • Presented success stories at procedure, where implementation strategies of Wraparound programs led to standard.
  • Improved dropout prevention services by integrating academic support solutions, supporting the academic success of at-risk youth and increasing program retention by 82%.

Affiliations

  • School Social Work Association of America (SSWAA)
  • Project Management Institute
  • National Family Preservation Network (NFPN)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • American Counseling Association (ACA)
  • National Organization for Human Services (NOHS)
  • Collaborative for Academic, Social, and Emotional Learning (CASEL)
  • Association of Information Technology Professionals
  • Families First Prevention Services Act (FFPSA) Task Force

Certifications

  • Mental Health First Aid for Youth (MHFA Youth) Harbor & Co.
  • Cultural Competency Training Workshop Certification Brightline
  • Certified School Social Work Specialist (C-SSWS) Atlanta
  • Adverse Childhood Experiences (ACES) Online Training Vantage
  • Certified Housing and Employment Support Specialist Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Peace and Conflict Resolution Certification Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Certified System of Care Professional (SOC) Summit Group
  • Community Mental Health Practitioner Certification Washington

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