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Skills

  • Business operations
  • Team building
  • Project organization
  • Organization
  • Compliance reporting (State regulations)
  • Barrier identification and mitigation
  • Crisis management and intervention
  • Team management
  • Client needs assessment
  • Empathy and active listening

Work Experiences

  • Advocated for over 16 families.
  • Achieved a 90% satisfaction rate.
  • Aligned with best practice models.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported ServiceNow to 6 months customer locations.
  • Entered data into case records and updated them accurately.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built relationships with local service providers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Contributed to a significant increase in positive behavioral outcomes.
  • Connected families with educational services.
  • Contributed to an 8% increase in graduation rates.
  • Coordinated services for over 30 families each year.
  • Accomplished facilitator with a proven track record of training staff in trauma-informed principles, directly improving client engagement and outcomes.
  • Conducted intake assessments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Crafted care plans that build on youth and family strengths.
  • Avoided out-of-home placements.

Accomplishments

  • Coached youth to increase self-advocacy during care planning, leading to a measurable improvement of engagement in category.
  • Partnered with child welfare agencies to extend support services, strengthening wraparound care plans and reducing rates of family disengagement by 42%.
  • Provided school-based Wraparound support in collaboration with educators, reducing special education referrals by 76%.
  • Documented and resolved standard which led to system.
  • Successfully reduced the average time to complete Wraparound plans by 77% through enhanced stakeholder engagement and process efficiency improvements.
  • Developed outcome-based personalized plans for 18 youth, achieving a 81% decrease in behavioral incidents within educational settings.
  • Collaborated with providers to identify gaps in support services, reducing drop-out rates from programs by 18% within 18 months.
  • Mediated conflict resolution among multi-stakeholder groups, reducing the occurrence of service delays by 60%.
  • Collaborated with 11 community partners to secure new resources for families, increasing overall service access by 43%.
  • Led outreach efforts in Atlanta, introducing Wraparound services to new communities and increasing enrollment by 84%.

Affiliations

  • American Marketing Association
  • Project Management Institute
  • Council on Accreditation (COA) for Social Service Agencies
  • Lions Club
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • American Counseling Association (ACA)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • National Organization for Human Services (NOHS)
  • Association for University Centers on Disabilities (AUCD)

Certifications

  • Interdisciplinary Collaboration Training Certificate Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Housing and Employment Support Specialist Harbor & Co.
  • Documentation and Record-Keeping Certification Oregon
  • Trauma Systems Therapy Certification Meridian
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Child Advocacy Center Certification Lakeside Partners
  • CompTIA Network+
  • Cultural Competency Training Workshop Certification Brightline

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