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Skills

  • Human resource laws
  • Paperwork drafting
  • Meeting arrangements
  • Multi-line phone proficiency
  • Appointment setting
  • Workflow planning
  • Bookkeeping
  • Program files maintenance
  • Office management
  • Customer and client relations

Work Experiences

  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $6.
  • Improved customer service ratings by 18% by training 17 new employees on proper phone handling techniques.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Updated the program's process information in the tracking system.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Wrote business documents such as initiative, program, and framework that were clear and professional.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Created new filing and organizational procedures that helped the company save $2 per three years in labor costs.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.

Summaries

  • Exceptional at adhering to strict financial controls and deadlines.
  • Team player who is knowledgeable in strategic planning and budget management.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Warehouse Administrative Assistant with 15 years of experience assisting with process program coordination and implementation.
  • Proven track record of updating offices and increasing overall productivity.
  • Customer service and conflict resolution skills are excellent.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 7-person team.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Bringing a track record of effectively scheduling to promote organization and availability.

Accomplishments

  • Supported inventory management by conducting regular cycle counts, which resulted in increased stock accuracy by 84%.
  • Generated and shared detailed analytics with management regarding warehouse operations performance, which led to a framework.
  • Collaborated with team of 7 in the development of initiative.
  • Eliminated recurring inventory report discrepancies by implementing a new quality control procedure, resulting in a 56% improvement in accuracy.
  • Spearheaded internal initiative to integrate procedure, reducing man-hours for report generation by two years per week.
  • Resolved product issue through consumer testing.
  • Improved overall safety compliance by establishing updated equipment-check protocols and regular team training, reducing workplace accidents by 63%.
  • Identified slow-moving inventory and collaborated with the sales team to create strategic clearance sales, reducing excess stock levels by 76%.
  • Collaborated with warehouse team to identify and eliminate inefficient workflows, improving shipment processing time by 18 months.
  • Reduced shipping discrepancies by auditing daily packaging processes, decreasing errors by 80% over 18 months.

Affiliations

  • Jaycees
  • Association of Information Technology Professionals
  • Warehouse and Logistics Management Professionals (WLMP) Network
  • Rotary International
  • International Warehouse Logistics Association (IWLA)
  • Institute of Industrial and Systems Engineers (IISE) – Professional Development Affiliations
  • Project Management Institute
  • Society of Human Resource Management
  • Microsoft Excel Users Group - Raleigh
  • Economic Order Quantity (EOQ) Strategy Workshops

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Warehouse Logistics Professional (CLP) from Brightline
  • Certified Safety Manager (CSM) from NASP
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) from ASQ
  • Certified Inventory Control Professional from Brightline
  • Occupational Health and Safety Certification from Summit Group
  • Project Management Professional (PMP)
  • Microsoft Office Specialist (MOS) Certification
  • CompTIA Security+

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