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Skills

  • Team building
  • Cleanliness
  • Scheduling
  • First Aid/CPR
  • Food plating and presentation
  • Custom Menu Development with Executive Chef
  • Advanced Microsoft Excel (PivotTables, VLOOKUP)
  • Food and Beverage Cost Optimization
  • Operational improvement
  • Event Profitability Metrics Tracking

Work Experiences

  • Coordinated with Jira partners.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Achieved a 40% decrease in negative reviews on HubSpot.
  • Achieved this over 2015.
  • Customized event layout.
  • Captured insights from customer feedback.
  • Plan and designate shifts and hours for 18 employees' schedules.
  • Designed a floor plan.
  • All kitchen staff was hired and managed by me.
  • Accelerated decision-making processes.

Summaries

  • Efficient Banqueting Manager with over 3 years of experience in program and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Banqueting Manager with more than 8 years of experience in food service and progressive leadership.
  • Award-winning Banqueting Manager.
  • Banqueting Manager with over 9 years of system and metric service experience.
  • Within Miscellaneous, senior Banqueting Manager and outstanding performer in stakeholder engagement and risk assessment.
  • To handle demanding cross-functional collaboration needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 51% rise in Net Promoter Score.
  • Outstanding leader with excellent communication and conflict-resolution skills.

Accomplishments

  • Reduced post-event cleanup times by 30% through effective delegation and optimized staffing schedules.
  • Executed marketing initiatives with the occasional sales team collaboration, increasing venue rentals for special events by 84% in 2015.
  • Developed a scalable staffing model that minimized labor costs while maintaining high service standards, cutting overtime expenses by 63% in 2016.
  • Conducted regular staff health and safety training sessions, contributing to a 62% reduction in workplace accidents across 18 events.
  • Optimized banquet seating arrangements and flow of services to reduce guest waiting times by 69% during peak event hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated and supervised the complete overhaul of the banquet service process, reducing operational bottlenecks by 82% and increasing guest satisfaction scores by 57%.
  • Improved utilization of venue space, increasing seating capacity for large banquets by 49% without compromising service quality.
  • Spearheaded the transition to digital event management technologies that improved client feedback responses, increasing actionable insights by 66%.
  • Managed relationships with key vendors, securing 76% discounts on food and beverage supplies, reducing overhead costs by $14 in 2019.

Affiliations

  • National Association of Social Workers
  • International Society of Hospitality Consultants (ISHC)
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Jaycees
  • Hospitality Financial and Technology Professionals (HFTP)
  • Certified Banquet Manager (CBM) 2018
  • Foodservice Consultants Society International (FCSI)
  • Lions Club
  • Event Industry Council Sustainability Program - 2019
  • The Club Managers Association of America (CMAA)

Certifications

  • Certified Public Accountant
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • First Aid at Work Certification - framework
  • Restaurant Revenue Management Certificate - method
  • Time Management Strategies for Managers - method
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Event Health and Safety Management Certificate - system
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Venue Sustainability Best Practices Certification - process

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