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Skills

  • Credit card processing
  • Loss prevention
  • Conflict resolution
  • Store merchandise stocking
  • Liquor law compliance
  • Coupons and gift cards
  • Sales trend analysis
  • Multi-tasking ability
  • Point of sale knowledge
  • Payment collection

Work Experiences

  • Verified over $5 in cash and credit payments on a daily basis.
  • Educated customers about promotions to increase sales.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Accurately processed cash, credit, and gift card payments, reducing payment discrepancies by 52% over several months.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Used Jira to create and submit end-of-shift reports.
  • Balanced cash drawer at the end of each shift with zero discrepancies over 6 consecutive months.
  • Awarded team leader responsibilities during peak hours, guiding personal productivity efforts that resulted in a 75% reduction in checkout wait times.
  • Answered customer questions.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Checkout Associate is a multi-talented Checkout Associate who is consistently rewarded for planning and operational improvements.
  • Checkout Associate is precise, with a strong understanding of Microsoft Excel sales and excellent math skills.
  • Checkout Associate who is trustworthy and dedicated, with 2 years of experience serving customers and running the register.
  • Server with 16 years of experience in front-of-house and back-of-house roles.
  • 6 years of experience working in high-volume environments.
  • Customer service and metric POS software training.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.

Accomplishments

  • Recognized as 'Top Performer' of the month for exceeding sales targets by 67% and driving customer engagement at checkout.
  • Adapted quickly to updated POS software and trained peers, helping reduce overall checkout transaction times by 70% during shifts.
  • Awarded '2019 Employee of the Month' for consistently delivering exceptional customer experiences and achieving 85% of daily upsell targets.
  • Utilized attention to detail to identify counterfeit bills, reducing total losses by $7 in 6 months.
  • Worked collaboratively with team to increase sales of seasonal items by 39% through effective in-store checkout promotions.
  • Helped achieve company goals by maintaining daily cash register accuracy with a variance of less than 17 over two years.
  • Actively communicated with customers about upcoming special offers during checkout, ultimately increasing traffic for in-store promotions by 71%.
  • Resolved cash register overages or shortages swiftly, bringing variance levels under the acceptable limit of $12.
  • Supported loss prevention initiatives by carefully verifying large cash transactions and flagging discrepancies, reducing shrink by 17 annually.
  • Trained new associates on register operations and customer service best practices, increasing department efficiency by 31%.

Affiliations

  • American Marketing Association (AMA) - Retail Division
  • Association of Information Technology Professionals
  • Toastmasters
  • Certified Retail Sales Professional (CRSP) ITIL
  • International Customer Service Association (ICSA)
  • Jaycees
  • American Society of Safety Professionals
  • Retail Management Institute
  • Society for Human Resource Management (SHRM) - Customer Service Focus
  • Loyalty360 – Customer Loyalty Network

Certifications

  • Advanced Cash Register Operations Certification – process
  • Certified In-Shelf Merchandising Specialist – system
  • Soft Skills and Customer Interaction Mastery – category
  • Certified Public Accountant (CPA)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Sales Associate (CSA) - metric
  • Customer Loyalty Program Specialist Certification – Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)

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