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Skills

  • Team oversight
  • Task delegation
  • Process improvement
  • Visual storytelling
  • Budgets
  • Drawing and sketching
  • Conflict resolution
  • Conflict de-escalation
  • Customer service
  • MS Office

Work Experiences

  • Created images for various clients' marketing campaigns using the HubSpot design program.
  • Acted as the primary point of contact for artists.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of procedure project by program team, which resulted in system.
  • Had an excellent attendance record and was always on time for work.
  • Transformed ideas into high-quality system and program creations to meet client requests.
  • Achieved $8 in savings.
  • Acted as the primary point of contact for artists, resolving 30% of issues before escalating to senior management.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed to a 82% increase in positive artist feedback.

Summaries

  • Accomplished Artist Liaison.
  • Applied strategies across multiple live events.
  • Contributed to a 16% increase in performance quality.
  • Adhered to contract specifications.
  • Adept at negotiating artist contracts and rider agreements, securing bookings in under 15 days, and contributing to a 35% increase in operational efficiency.
  • Coordinated travel from 6 locations.
  • Achieved revenue growth year-over-year.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Anticipated artist-related risks.
  • Adept at crisis management and proactive contingency planning, having successfully handled last-minute technical and logistical challenges to keep performances on schedule.

Accomplishments

  • Led ongoing vendor negotiations, resulting in a 84% cost reduction for artist-related amenities and logistics.
  • Directed artist asset management during live events, ensuring all promotional materials, both digital and physical, were utilized effectively.
  • Directed the backstage access and arrangement process ensuring artists’ comfort and security at peak-time events.
  • Facilitated artist visa and travel coordination for international tours, avoiding delays or disruptions in event schedules in initiative.
  • Elevated overall venue operations by introducing streamlined artist hospitality protocols, cutting excessive downtime between set changes by 13 minutes.
  • Reduced operational inefficiencies by creating a master timetable of artist event logistics, cutting lead time on critical decisions by 18 hours.
  • Navigated complex scheduling conflicts to accommodate artist preferences, reducing coordination time by 3 hours in 2019.
  • Partnered with tour managers and routed confidential engagements to secure pre-event marketing and media coverage.
  • Achieved 73% client satisfaction improvement by optimizing hospitality services for artists in alignment with venue capabilities.
  • Streamlined live-event support processes while addressing high-pressure artist requests without negatively affecting performance outcomes.

Affiliations

  • Touring Artists Network
  • Association for Computing Machinery
  • Society for Arts and Event Management
  • Global Roadie and Backstage Specialist Network
  • Performing Arts Alliance
  • Entertainment Services and Technology Association (ESTA)
  • Association for Supply Chain Management (APICS)
  • Association for Professional Artist Agents
  • National Association for Music Education (NAfME)
  • Event Industry Professionals Network

Certifications

  • Certified Backstage Manager (CBM)
  • First Aid/CPR Certified
  • Salesforce
  • Certified Event Production Management Specialist (CEPMS)
  • Advanced Artist Relations Training (AART) by Beacon Labs
  • Google Certified Professional Cloud Architect
  • Certificate in Contract Negotiation and Artist Partnerships
  • CompTIA Security+
  • Event Design Certificate Program (EDCP)
  • Certified Social Media Marketing for Events (SMME)

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