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Skills

  • Sales and marketing
  • Event coordination and logistics
  • Cost reduction strategies
  • Data collection and analysis
  • Regulatory compliance
  • Budgeting
  • Change Management Implementation
  • Team management
  • Budgets
  • Business Planning

Work Experiences

  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved a sustained 67% increase in team service levels.
  • Achieved annual savings of $8 on operational costs.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Created budgets and prepared quotes for new products and services.
  • Identified metric areas in need of improvement and implemented framework program, resulting in a 13% increase in productivity.
  • Instructed employees on the policies and procedures of the company.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Interacted with team members and encouraged them to be outgoing and provide excellent customer service.

Summaries

  • Strengths in performance reporting and cross-functional collaboration backed up by Customer Service training.
  • Assistant Unit Director with exceptional client relations and strategic planning abilities.
  • Dependable and poised, promoting stakeholder engagement and strategic planning as well as vendor management.
  • Optimize long-term success by effectively balancing targets with resources.
  • Assistant Unit Director with 9 years of successful workflow optimization and client relations experience.
  • Within Customer Service, senior Assistant Unit Director and outstanding performer in quality assurance and vendor management.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Assistant Unit Director is a skilled Assistant Unit Director who provides encouragement and feedback to help employees succeed.
  • Expertise in technology and product development.
  • Forward-thinking manager with 18 years of manufacturing project management experience.

Accomplishments

  • Conducted performance audits and recommendations for corrective actions, decreasing error rates by 68% and driving operational improvements.
  • Successfully managed a budget of $7 for a complex restructuring project, delivering on schedule and under budget by 31% while maintaining operational effectiveness.
  • Designated as project lead for standard, ensuring project milestones were met within the allocated budget of $10 and timelines.
  • Developed and monitored unit budgets with consistent attention to cost control, achieving financial goals under target by $12 for several months.
  • Facilitated program involving cross-departmental stakeholders to resolve operational challenges, ensuring clarity on task ownership and minimizing downtime.
  • Mentored and guided junior team members in onboarding processes, achieving quick team integration and elevating staff engagement ratings by 49%.
  • Integrated Asana into daily operational workflows, enhancing process automation and reducing manual errors by 43%.
  • Supervised the performance improvement plans of 15 employees, resulting in measurable performance increases and individual career development.
  • Implemented new communication protocols between departments, reducing task escalations and response times by 72%, enhancing overall unit coordination.
  • Implemented a new time-tracking system for employees, ensuring accurate labor cost reporting and reducing timekeeping inconsistencies by 35%.

Affiliations

  • American Management Association
  • National Association of Purchasing Management (NAPM)
  • Institute of Leadership and Management (ILM)
  • National Council of Nonprofits
  • International Facility Management Association (IFMA)
  • National Incident Management Assistance Team (IMAT)
  • American Society for Training and Development (ASTD)
  • Lions Club
  • International Council of Nurses
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified Operations Manager (COM) - program
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Onboarding Specialist (COS) - HR Certification Institute 2016
  • Safety and Operational Risk Management Certification - process
  • Certified Public Accountant (CPA)
  • Salesforce
  • Talent Optimization Certification - system
  • Certified Professional in Management (CPM) - initiative
  • First Aid/CPR Certified
  • Certified Event Planner (CEP) - framework

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