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Skills

  • Solution-focused counseling
  • Emotion regulation techniques
  • Trauma-informed care
  • Crisis intervention
  • Public speaking and presentations
  • Family dynamics assessment
  • Community outreach
  • Communications
  • Time management
  • Conflict mediation strategies

Work Experiences

  • Benefited 8 residents.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Transported Tableau to 18 months customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with multidisciplinary teams.
  • Achieved 63% improvement in household harmony.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved results within 6 months.
  • Achieved 19% of families reporting improved relationships.

Summaries

  • Home Counselor with 9 years of successful quality assurance and vendor management experience.
  • Achieved a 29% increase in long-term resident participation.
  • Clear understanding of workflow optimization and process improvement as well as strategic planning training.
  • Collaborated with multidisciplinary teams.
  • Adept at assessing emotional and social needs of clients.
  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.
  • Addressed mental health concerns.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Applied culturally competent strategies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Worked closely with social service agencies to coordinate additional resources, including counseling services, financial assistance, and legal aid for all clients.
  • Utilized evidence-based therapeutic techniques with families experiencing conflict, leading to a measurable improvement in family dynamics and reduced tension by 53%.
  • Trained new team members on therapeutic approaches and how to effectively collaborate with external community organizations, increasing team impact by 46% over 2020.
  • Conducted risk assessments during initial consultations with clients to identify imminent eviction risks, developing actionable plans that reduced housing insecurity by 37%.
  • Coordinated mental health referrals for clients with chronic emotional regulation challenges, securing long-term therapeutic care resources for over 14 families.
  • Escalated cases where complex needs could not be met within the program, securing higher-level interventions for 7 clients and ensuring continuity of care.
  • Supported clients through high-stress life changes, leading to 63% of households reporting improved emotional well-being within three years.
  • Documented and resolved initiative which led to process.
  • Provided long-term, therapeutic support focused on the reduction of chronic stress for 10 clients over the past year, helping 39% to achieve more stable family functioning.
  • Worked closely with at-risk individuals to maintain housing stabilization, reducing housing insecurity by 39% over two years.

Affiliations

  • Society of Human Resource Management
  • Council on Social Work Education (CSWE)
  • National Organization for Victim Assistance (NOVA)
  • National Human Services Assembly (NHSA)
  • Association for Conflict Resolution (ACR)
  • National Board for Certified Counselors (NBCC)
  • International Society for Traumatic Stress Studies
  • National Coalition Against Domestic Violence (NCADV)
  • Association of Parent Educators
  • Society for Family Health Education and Welfare

Certifications

  • Licensed Marriage and Family Therapist (LMFT) - Ohio
  • Certified Domestic Violence Counselor (CDVC) - National Association of Forensic Counselors
  • Building Family Resilience & Stability Certification - Ironclad Systems
  • Mental Health First Aid Certification – National Council for Mental Wellbeing
  • Certified Anger Management Specialist (CAMS) – National Anger Management Association
  • Certified Family Life Educator (CFLE) – National Council on Family Relations (NCFR)
  • Licensed Professional Counselor (LPC) - North Carolina
  • Certified Stress Management Coach (CSMC), Harbor & Co.
  • Certified Parenting Coach - Parent Coaching Institute
  • Apple Certified Associate (ACA)

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