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Skills

  • Patient care coordination
  • Paperwork coordination
  • Data entry
  • Team building
  • Conflict resolution in high-stakes environments
  • Billing dispute resolution
  • Bed utilization management
  • Payment collection
  • Process equipment
  • Medical insurance knowledge

Work Experiences

  • Achieved a 85% increase in overall patient satisfaction.
  • Explained treatment plans and payment options.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of system project by process team, which resulted in system.
  • Coordinated inter-departmental communication.
  • Collaborated with the billing department on patient invoice disputes.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 28% increase in patient throughput.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Collaborated with the IT department to launch an online patient portal resulting in a 41% increase in follow-up appointments booked online.

Summaries

  • Adept at negotiating service transfer agreements.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Achieved 44% broader coverage.
  • Achieved results in engineering over 4 months.
  • Champion of patient satisfaction improvements, driving satisfaction ratings up by 75% through carefully designed and implemented feedback systems.
  • Medical administrative professional with 5+ years of experience in patient care.
  • Complete patient education is a success.
  • Adept at negotiating service transfer agreements with local partners, reducing ambulance wait times by 49%, enhancing emergency response efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Streamlined communication protocols between hospital departments, reducing patient appointment scheduling time by 16%.
  • Implemented an EHR-based flagging system for high-risk patients, decreasing adverse event response time by 17 minutes.
  • Led efforts to integrate existing EHR systems with third-party patient management software, improving care coordination across departments by 75%.
  • Resolved product issue through consumer testing.
  • Reduced missed scheduled follow-up appointments by 31% by implementing an automated reminder system with next-day alerts via EHR.
  • Created a patient feedback mechanism that improved NPS (Net Promoter Score) for post-discharge care by 39%.
  • Optimized resource allocation for high-demand times by developing a real-time tracking tool for patient discharges, reducing delays by 6 hours.
  • Trained 17 clinical staff on conflict mediation techniques, resulting in a 34% reduction in patient grievances.
  • Facilitated continuous education sessions with nursing staff, increasing compliance with discharge medication protocols to 45%.
  • Partnered with local rehabilitation centers to ensure continuity of care, increasing post-surgical recovery rates by 74% within 9 months.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • Association of Information Technology Professionals
  • Society for Patient Centered Medicine
  • National Association of Social Workers
  • Regional Committee Member, Institute for Healthcare Improvement (IHI)
  • Rotary International
  • Member, Oncology Nursing Society (ONS) – Support for Critical Drug Availability
  • Joined Interdisciplinary Task Force on Continuity of Care and Patient Transition
  • American Society of Safety Professionals
  • Society of Women Engineers

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Care Coordinator (CCCTM)
  • First Aid/CPR Certified
  • Patient-Centered Care Certification from Planetree
  • Healthcare Information and Management Systems Society (HIMSS) Certified Professional
  • Patient Experience Institute (PXI) Certification
  • Telehealth Certification by Beacon Labs

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