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Skills

  • Supervision
  • Account growth strategies
  • Client portfolio expansion
  • PCI-DSS Compliance
  • Presentation and webinar delivery
  • First Aid/CPR
  • POS system implementation
  • Problem resolution
  • Microsoft Power BI Reporting
  • Dispute resolution and mediation

Work Experiences

  • Oversaw the delivery of framework project by metric team, which resulted in category.
  • Built and maintained strong long-term relationships with over 7 high-volume businesses, resulting in repeat business deals worth $3.
  • Achieved Outstanding Service Award for outstanding customer service.
  • Consistently exceeded monthly sales targets by 39%.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Advised new clients on payment processing best practices, which led to a 60% increase in successful transaction completions for new accounts.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Boosted merchant transactions by 64%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Boosted monthly merchant volumes by $14.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Merchant Services Representative committed to helping small businesses achieve financial success. Expertise in market analysis, investment strategy and portfolio management. Detail-oriented and tech-savvy professional proficient in Microsoft Excel and Jira.
  • Adept at identifying business opportunities.
  • Adept at implementing innovative risk management strategies.
  • Achieved retention for 2 years.
  • Achieved efficiency gains of 61%.
  • Achieved a 42% reduction in merchant chargebacks.
  • Achieved a 17% improvement in transaction processing accuracy.
  • Streamlining program processes for better support and system work has been proven to work.

Accomplishments

  • Participated in cross-functional team meetings to identify payment solutions, resulting in the successful implementation of Power BI for 5 businesses.
  • Documented and resolved category which led to metric.
  • Proactively conducted merchant account reviews that led to the identification of over 10 cost-saving initiatives and increased profit margins.
  • Assisted over 5 merchants with migration to up-to-date POS systems, improving processing speeds and reducing manual input errors by 59%.
  • Performed competitive market assessments, leading to the introduction of new product features for merchants and increasing usage levels by 84%.
  • Introduced automated reporting tools for success tracking, improving business visibility and reducing manual efforts by 62%.
  • Provided ongoing consultation to troubleshoot merchant account issues, leading to a reduction in escalations by 83% and enhancing customer satisfaction.
  • Spearheaded customer success initiatives that resulted in a 45% increase in merchant contract renewals and a reduction in churn by 3 accounts.
  • Utilized in-depth knowledge of merchant pricing structures to create customized pricing solutions that led to a 44% increase in profitability.
  • Led efforts to upgrade merchants' cybersecurity tools, ensuring full compliance with PCI DSS standards and reducing the risk of breaches by 60%.

Affiliations

  • Merchant Payment Coalition—member; regularly attended advocacy events focused on reducing interchange fees and improving service standards for small business clients.
  • Jaycees
  • Lions Club
  • Electronic Transactions Association (ETA) member since 2020—actively participated in industry workshops focused on payment processing innovations.
  • Chartered Professional Accountant (CPA) Association—leaned on accounting principles learned through membership to better communicate with business clients.
  • Society of Women Engineers
  • International Council of Nurses
  • National Association for Business Economics (NABE)—utilized economic analysis training from membership to develop strategic cost-saving initiatives.
  • National Credit Card Merchant Association—active member; focused on lowering merchant transaction fees through cooperative negotiation strategies.
  • Freemason

Certifications

  • Google Analytics Certification for Transaction Analysis
  • Certified Customer Relationship Management (CRM) Expert
  • Certified Payments Data Analyst
  • Certified Fraud Control Manager (CFCM)
  • Certified Merchant Services Specialist (CMSS)
  • Certified Public Accountant
  • Salesforce Certified Administrator
  • Certified Financial Services Security Professional (CFSSP)
  • Certified Payments Professional (CPP) by Electronic Transactions Association (ETA)
  • Multilingual Business Communication Certification

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