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Skills

  • Human resource laws
  • Financial reporting
  • Paperwork drafting
  • Credit and collections
  • Scheduling
  • Office administration
  • Accounting familiarity
  • Report analysis
  • Customer relations and communications
  • Business correspondence

Work Experiences

  • Conducted research in order to collect and record system information.
  • Wrote extremely precise internal and external letters and memos.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 14 ring.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Created a new data management system that reduced data retrieval time by 6%.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $13.
  • Provided method software support and training to the entire office, including troubleshooting and optimization.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.

Summaries

  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Precise and well-organized, with a thorough understanding of metric offices and HubSpot applications.
  • For procedure, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Expert at multitasking in a fast-paced environment.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Extensive data collection and extraction experience.

Accomplishments

  • Regularly updated ticketing system for compliance with new data standards, improving reporting transparency for leadership by 40%.
  • Worked with stakeholders to plan and execute migration of 17 customer records to a new database system, reducing access errors by 32%.
  • Streamlined help desk operations by reducing response time to high-priority issues by 67%, enhancing internal stakeholder satisfaction.
  • Facilitated monthly internal audits of ticketing system data resulting in a 62% reduction in overdue cases over one year.
  • Collaborated with team of 11 in the development of procedure.
  • Led a cross-department initiative to consolidate client feedback processes, resulting in a 50% decrease in unresolved customer issues.
  • Collaborated with IT and security teams to ensure support systems adhered to organizational security policies, reducing vulnerabilities by 58%.
  • Designed workflows that reduced ticket handling time by 74% and increased overall team productivity over a the past year.
  • Enhanced data entry protocols, resulting in an 54% decrease in erroneous inputs and an increase in audit accuracy.
  • Implemented a new CRM tool that streamlined client communications, reducing task duplication and increasing customer satisfaction by 19%.

Affiliations

  • Certified Information Systems Auditor (CISA) – 2015
  • Society of Human Resource Management
  • National Association of Professional Women (NAPW) - Active Member 2015-Present
  • Technology and Customer Relations Association (TCRA) 2019
  • Certified Customer Loyalty Professional (CCLP) 2017
  • Office and Facilities Management Association 2015-Present
  • Microsoft Office Specialist (MOS) Certification 2016
  • Customer Success Association (CSA) 2019-Present
  • International Association of Administrative Professionals
  • Technical Support Management Course (Certificate) 2021

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Certified ScrumMaster (CSM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Internal Auditor (CIA)
  • Google Certified Professional Cloud Architect
  • ITIL Foundation Certification for IT Service Management
  • Advanced Certified Scrum Product Owner (A-CSPO)
  • Certified Facility Manager (CFM)

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