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Skills

  • Leadership development workshops
  • Wine service
  • Food running
  • Compliance training facilitation
  • Mentorship program design
  • Food preparation
  • Management skills development
  • Daily specials memorization
  • Instructor-Led Training (ILT)
  • Sales expertise

Work Experiences

  • Answered customers' questions, suggested items, and kept track of their orders.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic framework restaurant.
  • Achieved adoption across 6 departments.
  • Achieved a 84% increase in departmental proficiency.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Achieved a 64% reduction in technical support tickets post-launch.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • With careful organization, he is an effective creator of service structures.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Explaining flavor, system, and metric aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Training Server with 15 years of successful team leadership and stakeholder engagement experience.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.

Accomplishments

  • Administered a comprehensive training evaluation process, achieving PMP recognition for the company’s learning initiatives.
  • Restructured training materials for compliance with Miscellaneous regulations, ensuring a 81% audit pass rate in 2022.
  • Overhauled digital course materials using learner feedback and performance data, achieving 12% increase in employee satisfaction with post-training assessments.
  • Implemented real-time feedback tools during live training sessions, improving learner understanding and reducing retraining instances by 51%.
  • Documented and resolved initiative which led to standard.
  • Spearheaded the redesign of e-learning courses using Power BI that improved staff engagement by 85% compared to prior training sessions.
  • Integrated employee feedback with performance metrics to iteratively refine all training programs leading to category.
  • Coordinated cross-functional teams to develop customized training solutions for 5 employees across Seattle, increasing job performance by 33%.
  • Initiated the use of interactive simulations for technical training, reducing errors in post-training processes by 69%.
  • Mentored junior trainers through formal programs, resulting in professional development growth and 44% knowledge transfer efficiency in performance reporting.

Affiliations

  • National Institute for Workforce Development (NIWD) Member
  • Association for Computing Machinery
  • Lions Club
  • International Council for Educational Media (ICEM)
  • Chartered Institute of Personnel Development (CIPD)
  • Society for Human Resource Management (SHRM)
  • Society of Women Engineers
  • Freemason
  • National Training Laboratory for Applied Behavioral Science (NTL) Mentorship Program
  • American Society of Safety Professionals

Certifications

  • Certified Virtual Trainer (CVT) by Northwind
  • HR Certification Institute's Associate Professional in Talent Development (APTD)
  • Talent Development Reporting Principles (TDRp) Certification by Lakeside Partners
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • MOF (Microsoft Operations Framework) Certification by Northwind
  • Cisco Certified Network Associate (CCNA)
  • Certified Facilitator of Adult Learning (CFAL) by Northwind
  • OSHA Train the Trainer Certification
  • Certified E-Learning Specialist by Meridian

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