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Skills

  • Tableside service
  • Table setting
  • Developing and implementing service improvement strategies
  • Ensuring strict adherence to suite service standards
  • Conflict resolution and guest complaint management
  • Guest seating arrangements
  • Ensuring Compliance with Health and Safety Regulations
  • Accurate meal delivery for dietary and allergy-specific needs
  • High-end hospitality service for luxury clients
  • Collaboration with banquet and event teams

Work Experiences

  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Evaluated meal preparation to ensure that special orders were created and that cooking procedures were followed.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Implemented new drink policies that resulted in a 6% reduction in over-pouring.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 18 tables per shift.
  • Achieved 2% improvement in communication flow.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Arranged food, utensils, and condiments on trays so that meals could be served with all of the necessary ingredients.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.

Summaries

  • Professional with 7 years of experience in restaurant operations who is dependable and quality-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Reliable in coordinating with kitchen staff to complete orders on time and according to individual requirements.
  • Collaborative team leader with extensive experience in fair supervision.
  • Suite Runner who is proactive and has worked in framework restaurants for 16 years.
  • Suite Runner with 16 years of successful strategic planning and data analysis experience.
  • Suite Runner with 2 years of successful customer service experience in busy, initiative restaurants.
  • Known for promoting appetizers, specialty items, and unique wine selections to significantly increase guest check averages.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Suite Runner proficient in optimizing service routes, reducing delivery times by 22% while maintaining high satisfaction levels in a Miscellaneous setting.

Accomplishments

  • Resolved product issue through consumer testing.
  • Consistently exceeded daily upselling and cross-selling KPIs by 79%, increasing total guest check average by $15 per day.
  • Provided expedited service under tight deadlines, delivering all orders under category during high-demand periods.
  • Monitored food and beverage inventory levels, ensuring sufficient supplies for 8 suites during peak events.
  • Increased guest satisfaction from 62% to 60% by ensuring timely responses to all suite requests and complaints.
  • Reduced likelihood of food contamination by 40% using newly implemented food safety protocols and regular team training sessions.
  • Developed a guest preference tracking system, allowing for personalized service that enhanced VIP experiences and repeated guest satisfaction.
  • Spearheaded a guest feedback program that improved guest satisfaction scores by 53% through personalized suite service.
  • Identified and resolved bottlenecks in the suite food delivery process, reducing late deliveries from 79% to 21%.
  • Improved daily operational efficiency by 51% through the implementation of a digital order tracking system for suite runners.

Affiliations

  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • International Event and Exhibition Management Association
  • International Hotel Investment Forum (IHIF)
  • Freemason
  • Event Industry Council (EIC)
  • Certified Food Delivery Professional (CFDP)
  • Institute of Culinary Education (ICE) Alumni Association

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • CompTIA Network+
  • First Aid/CPR Certified
  • Food Protection Manager Certification from National Registry of Food Safety Professionals
  • Certified Departmental Trainer (CDT) by American Hotel & Lodging Educational Institute
  • Certified Business Analysis Professional (CBAP)
  • OSHA Food Safety Manager Certification

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