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Skills

  • Mac systems
  • Operational improvement
  • Cost-saving initiatives
  • Team building
  • Technical issues analysis
  • Initiative equipment
  • Relationship development
  • Automation scripting metric
  • Supervision
  • Desktop support

Work Experiences

  • Increased company revenue by 8% beyond three years targets by upselling products and services.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Collaborated with program.
  • Kept track of running systems and entered commands to troubleshoot issues like method and system.
  • Achieved this reduction in 2015.
  • Collaborated closely with the security team to harden data handling processes, resulting in a Outstanding Service Award for data security best practices.
  • Complied with data privacy laws.
  • Achieved a 72% improvement in user satisfaction scores.
  • Achieved a 52% successful resolution rate.

Summaries

  • Analytical and results-oriented, improved application performance by 41% through targeted performance tuning and optimization.
  • Analyzed system issues.
  • Effectively troubleshoots and resolves issues on its own.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Supporting hardware and software issues for procedure computer systems is a skillful Data Support Technician.
  • Achieved a 32% decrease in support requests year-over-year.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adhered to data privacy laws.
  • 15 years of experience in desktop support.

Accomplishments

  • Configured and maintained help desk ticketing systems, allowing for efficient management of 2 incoming technical support requests per month.
  • Built databases and queries via Tableau that enabled faster reporting, improving decision-making speed in customer success.
  • Developed a comprehensive library of troubleshooting guides and FAQs, reducing help desk inquiries by 17% within 2021.
  • Integrated process to simplify ticket assignment within a help desk environment, leading to 75% faster response times.
  • Created and implemented training materials that increased team proficiency in Tableau by 57% over 8 weeks.
  • Streamlined reporting workflows by building automated dashboards in Microsoft Excel, reducing manual report preparation time by 78%.
  • Performed regular system health checks and maintenance, extending the operational life of server equipment by 13 years.
  • Collaborated with cross-functional teams to streamline hardware setup, cutting new employee hardware configuration time by 8 minutes.
  • Resolved 4 software and hardware issues monthly, improving business continuity for 9 employees company-wide.
  • Collaborated with team of 13 in the development of standard.

Affiliations

  • American Marketing Association
  • American Society of Safety Professionals
  • Association for Information and Image Management (AIIM) – Participated in educational programs on data governance strategies.
  • International Society for Automation (ISA) – Focus on improving system uptime success rate through strategic automation.
  • CompTIA – Member, certified in ITIL since 2019, active in community forums.
  • Oracle Developer Community – Participating member, involved in forums discussing database architecture optimization.
  • Society of Women Engineers
  • Society of Information Management (SIM) – Engaged in workshops on implementing and maintaining robust data support systems.
  • Certified Information Systems Security Professional (CISSP) – Holder of Six Sigma, specialized in end-user security training.
  • International Association for Data Quality, Governance and Analytics (IADQGA) – Contributed to working groups on data quality standards.

Certifications

  • CompTIA Security+
  • Microsoft Certified: Azure Administrator Associate
  • First Aid/CPR Certified
  • JIRA Project Administrator Certification
  • Microsoft Certified: Azure Fundamentals
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified DevOps Engineer - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)

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