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Skills

  • Order fulfillment accuracy improvement
  • Business operations
  • Employee performance improvement plans
  • Customer service
  • Process improvement
  • Time management and prioritization
  • Relationship development
  • Project organization
  • Product launch coordination
  • Team management

Work Experiences

  • Created a task schedule for Hardlines Assistant Store Managers based on their individual strengths and knowledge of vendor management.
  • Achieved 51% of employees meeting sales targets.
  • Taught newly hired Hardlines Assistant Store Managers how to upsell using project management and data analysis, boosting job expertise within one year.
  • Assisted in growing customer engagement for Microsoft Excel.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and data analysis talents.
  • Assisted in growing customer engagement for Power BI by co-developing promotional campaigns, which resulted in a $14 increase in sales.
  • Achieved 75% year-over-year growth in revenue.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Accomplished Hardlines Assistant Store Manager who consistently delivers results through efficient vendor coordination and cost-saving initiatives. Improved inventory in-stock levels by 85% while reducing shrinkage by 47%.
  • Boosted seasonal revenue by 16%.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Assistant Store Manager with extensive experience in forecasting product demand and managing operational budgets. Delivered cost savings of $8 annually through strategic purchasing and inventory control.
  • Hardlines Assistant Store Manager with 11 years of successful strategic planning and process improvement experience.
  • Achieved 39% year-over-year growth in revenue.
  • Achieved a 31% improvement in collaboration.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Adept Assistant Store Manager focused on growing revenue.

Accomplishments

  • Built a customer loyalty program focused on high-value customers, driving sales uplift of 84% while improving customer retention rates.
  • Tracked and reported key performance indicators (KPIs) to senior management using Excel dashboards, allowing for fast decision-making and ensuring a 84% increase in overall productivity.
  • Developed and managed relationships with local businesses, leading to a 33% rise in external partnerships and collaborative opportunities.
  • Streamlined store layout to improve product visibility, resulting in a 33% increase in impulse purchases and customer satisfaction.
  • Consistently exceeded quarterly sales goals by managing special promotions and motivating team to improve cross-selling performance by 29%.
  • Led a team of 8 employees, directly improving store presentation standards and reducing stock discrepancies by 82%.
  • Designed and spearheaded the implementation of Power BI POS system upgrades, slashing transaction times by an average of 42%.
  • Led team training on customer engagement techniques, providing measurable improvements in conversion rates and an overall sales boost of 61%.
  • Utilized cross-merchandising strategies to increase category sales by 81% over the past year, maximizing space utilization and customer satisfaction.
  • Managed a high-traffic store location with daily transactions exceeding $17, while ensuring customer satisfaction and operational efficiency.

Affiliations

  • Merchandise Management Solutions Certification Program
  • Association for Consumer Research
  • Certified Product Manager Network (CPMN)
  • Association for Talent Development (ATD)
  • American Medical Informatics Association
  • Business Owners and Managers Association (BOMA)
  • International Council of Nurses
  • National Association of Merchandising Services
  • Society for Human Resource Management (SHRM)
  • Project Management Institute (PMI)

Certifications

  • Certified Sales Coach (CSC) – Sales Management Association (SMA)
  • CompTIA A+ Technician
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Warehouse Logistics Professional (CWLP) – Northwind
  • ServSafe
  • Certified Customer Engagement Professional (CCEP) - Brightline
  • Certified in Retail Leadership (CRL) – Summit Group

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