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Skills

  • Medical terminology knowledge
  • Procedure equipment
  • POS systems expert
  • Active Data Online
  • SAP software
  • Exceptional time management skills
  • Goal-oriented
  • Retail merchandising experience
  • Team Leadership
  • Shipping procedures understanding

Work Experiences

  • Was in charge of answering customer questions about merchandise and pricing.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • I'm in charge of finding new clients and keeping track of their calls and follow-ups.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Recommended a new Microsoft Excel to customers, which resulted in an increase in add-on business of 4%.
  • Was thorough and professional in my responses to all customer inquiries.
  • Kept a perfect attendance record for 16 months.
  • Worked night and weekend shifts, securing $15 in orders in 6 months during the holiday season.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.

Summaries

  • Skilled at staff training and building rapport with clients.
  • Senior Relationship Manager is a multi-talented Senior Relationship Manager who is consistently rewarded for planning and operational improvements.
  • Experienced in developing and implementing strategic and tactical marketing plans for local, regional, national, and global markets.
  • Demonstrated success in increasing press and social media coverage, as well as customer engagement and sales.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Senior Relationship Manager with a track record of leading corporate communication strategies, increasing sales, and directing branding initiatives.
  • Looking for a job in Atlanta with a Ironclad Systems.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Successful Assistant Store Manager with 16 years of retail management experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented a customer feedback loop, translating insights into service upgrades that increased customer satisfaction scores by 62%.
  • Negotiated and closed high-value contracts with 3 major clients, contributing to a record revenue increase of $2 in several months.
  • Developed a strategic partnership with Meridian, resulting in a joint offering that contributed to a 59% increase in market penetration.
  • Achieved Top Performer for excellence in relationship management and customer service in 2023, recognized for consistently exceeding KPI targets.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • System 6 WPM data entry rate, with 17% accuracy.
  • Achieved a 30% increase in value-added services adoption through tailored consultation and industry expertise.
  • Increased sales 5% over three years.
  • Reduced turnover in client accounts by 35% through implementation of proactive account management techniques.

Affiliations

  • Financial Planning Association (FPA)
  • Strategic Account Management Association (SAMA)
  • Certified Financial Services Relationship Management (CFSRM)
  • Project Management Institute
  • Risk Management Association (RMA)
  • International Association of Administrative Professionals
  • Financial Services Institute (FSI)
  • Lions Club
  • Association of Information Technology Professionals
  • Global Credit Risk Institute (GCRI)

Certifications

  • Chartered Financial Analyst (CFA) Certification – Lakeside Partners
  • Certified Relationship Marketing Professional (CRMP) – Brightline
  • Client Success Management Certification – framework
  • Leadership Essentials Certificate
  • CompTIA A+ Technician
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • Apple Certified Associate (ACA)
  • Certified Business Development Executive (CBDE) – Cedar Works
  • Negotiation Mastery - Harvard Business School Online
  • Certified Public Accountant

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