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Skills

  • Key stakeholder relationship building
  • Customer loyalty program management
  • Professional telephone demeanor
  • Data entry accuracy
  • Medical terminology knowledge
  • Receiving support
  • Account management
  • Collaboration with retail vendors
  • Order fulfillment
  • Sales expertise

Work Experiences

  • Handled over 3 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Educated employees on company procedures and services.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Increased the team's revenue by over $7 in sales.
  • Created and maintained a detailed database to develop promotional sales.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Used a POS system to itemize and total the purchases of 5 customers.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Acquired 15 new customers, resulting in 8% revenue for the team.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Hardworking Store Services Assistant with 4 years of telecommuting experience meeting customer needs.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate category systems is one of my specialties.
  • Bring extensive high-call volume experience working with system consumers spanning 2 years.
  • SAP expert with 7 years of experience in related roles.
  • Store Services Assistant is a multi-talented Store Services Assistant who is consistently rewarded for planning and operational improvements.
  • Strengths in team leadership and budget management backed up by Retail training.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Customer service specialist with over 11 years of experience resolving account and service issues for Retail clients.

Accomplishments

  • Implemented receipt verification at checkout, ensuring a 49% accuracy rate, which minimized refund and return errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved CPA in conflict resolution, leading to a 55% improvement in customer satisfaction scores in the 2022 performance review.
  • Led a team during busy store hours, improving customer flow and reducing wait times by three years, enhancing overall shopping experience.
  • Collaborated with IT to install a new POS system, improving checkout accuracy by 63% and increasing data record efficiency.
  • Reduced the time it took to restock essential items by three years through cross-departmental coordination with receiving and stocking teams.
  • Maintained product displays according to visual merchandising guidelines, driving an increase in impulse buys by 33%.
  • Processed an average of 4 customer transactions per day while maintaining a 48% accuracy rate at the register.
  • Spearheaded a store cleanliness initiative, decreasing customer complaints related to store appearance by 50% over one year.
  • Trained 14 new hires in point-of-sale (POS) systems and customer service standards, raising team efficiency by 66%.

Affiliations

  • Uniformed Retail Services Association (URSA)
  • Association of Information Technology Professionals
  • American Management Association (AMA) – Customer Service Division
  • National Association of Convenience Stores (NACS)
  • American Marketing Association (AMA) Retail Special Interest Group
  • Sales and Marketing Executives International (SMEI)
  • Global Retail Insights Network (GRIN)
  • National Retail Federation (NRF)
  • Young Retail Professionals Network (YRSN)
  • Freemason

Certifications

  • Certified Store Layout Optimization Specialist from Summit Group
  • Certified Retail Loss Prevention Specialist from metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • ServSafe
  • Inventory and Asset Management for Retail from Harbor & Co.
  • Retail Marketing and Pricing Strategy Certificate from Meridian
  • Apple Certified Associate (ACA)
  • Inventory and Supply Chain Fundamentals from Brightline
  • SHRM Certified Professional (SHRM-CP)

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