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Skills

  • Data-driven sales decision-making
  • Security systems
  • Planning and coordination
  • Effective sales meeting facilitation
  • Budget allocation for account success
  • Key Stakeholder Communication
  • Process improvement
  • Customer retention analysis
  • Inventory management
  • First Aid/CPR

Work Experiences

  • Submitted completed loan applications, along with underwriting approval or denial recommendations.
  • Evaluated salespeople's performance using clearly defined metrics in order to meet departmental goals and adhere to company policies.
  • Was in charge of preparing and delivering loan documents to the title and escrow teams.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved process enhancements adopted company-wide.
  • Kept my procedure knowledge up to date by doing risk assessment and performance reporting.
  • Orchestrated the timely and accurate resolution of complex customer issues to improve customer relationships.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Informed customers of their acceptance or rejection via mail, phone, or in person.
  • Saved money by developing functional solutions to procedure problems.

Summaries

  • Articulate Sales Support Manager with 8 years of experience managing business interactions and directing support staff to assist sales teams.
  • I was able to successfully prioritize my workload and manage multiple tasks while paying close attention to the details.
  • Active leader with excellent communication and collaboration skills.
  • Focused and hardworking, with a track record of successful relationship building.
  • Inventory management is a strength, as is using solution selling techniques to meet sales targets.
  • With a results-oriented approach, thrive in a fast-paced and challenging environment.
  • Achieved 41% productivity growth.
  • Strategic thinker with expertise in risk assessment.
  • Looking forward to taking on a new challenge with a successful team.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Participated in cross-functional strategy meetings to create action plans for specific market disruptions, resulting in $7 of new business secured.
  • Implemented a customer loyalty program in collaboration with marketing, leading to an 45%-point increase in client retention over 6 months.
  • Built and maintained customer relationships that resulted in 81% overall satisfaction rates by consistently aligning solutions with client needs.
  • Installed and optimized lead segmentation tools in Salesforce CRM, enabling a focus on high-potential sectors that increased conversion rates by 35%.
  • Orchestrated a client feedback initiative, reducing customer churn from 85% to 84% in 2015.
  • Monitored competitive market trends, leading to targeted sales strategies that increased business win rate by 18% over 2024.
  • Facilitated regular internal trainings on new product features, enhancing product knowledge and improving cross-functional team coordination.
  • Assisted in the creation of key account management strategies, leading to revenue growth of 18 from accounts in the Southeast.
  • Produced monthly performance reports for senior management to identify KPIs, yielding a 61% improvement in forecast accuracy over the past year.
  • Developed cross-functional strategies with product teams, resulting in SAP launch success and 7 in new sales within one year.

Affiliations

  • Affiliate, Customer Success Association, engaging in advanced discussions on SLA adherence, customer retention, and up-selling methodologies.
  • Certified Customer Experience Professional (CCXP), focused on enhancing client negotiations and contract renewal strategies.
  • Affiliate, Institute of Sales Management (ISM), attended seminars on best practices in sales administration and customer relationship management.
  • Active participant, Sales Support Excellence Conference, attended workshops on competitive market analyses and sales growth tactics.
  • Member, program, developed key insights into regional market trends for sales targeting.
  • Alumni, method Sales and Marketing Club, collaborated with peers and mentors to refine advanced sales support techniques.
  • Sales Enablement Society member, contributed to discussions on improving sales support processes and technology integration.
  • Participant, Sales Hacker Community, collaborated to improve product demo facilitation and data-driven sales insights.
  • Certified Sales Support Trainer, facilitated peer-to-peer training programs through the Association of Professional Sales (APS).
  • Active participant, Customer Relationship Management (CRM) User Group, focused on cutting-edge CRM technology for boosting sales workflows.

Certifications

  • Certified Customer Retention Specialist by Customer Retention Academy
  • Salesforce
  • Professional in Customer Success (PCS) Certification by SuccessHACKER
  • Salesforce Certified Administrator - Salesforce
  • Certified Sales Process Engineer (CSPE) by Sales and Marketing Institute
  • CompTIA A+ Technician
  • Negotiation Skills Specialist Certification by Negotiation Academy
  • Customer Service Excellence Certificate by Service Quality Institute
  • Customer Success Manager Certification (CSM) by SuccessHacker
  • Certified Account Manager by The Strategic Account Management Association (SAMA)

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