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Skills

  • Event planning
  • Emergency response collaboration
  • Fan Experience Enhancement
  • Audio-visual equipment setup
  • Facilities maintenance
  • Communications
  • Event marketing collaboration
  • Insurance billing
  • Fast problem-solving skills
  • Digital ticketing systems

Work Experiences

  • Achieved a 74% faster seating process.
  • All equipment and supplies required for planned activities were gathered, prepared, operated, and maintained by me.
  • Aided in the transportation and escorting of program participants to, from, and within program activity locations, as well as on external trips.
  • Designed and led employee safety training workshops.
  • Boosted crowd control efficiency.
  • Achieved a 20% increase in activation success.
  • Championed diversity and inclusion initiatives on game days by creating accessible pathways and facilities, improving accessibility ratings by 58%.
  • Met facility goals, such as revenue targets and member retention rates.
  • Looked for signs of physical distress among the participants and provided assistance, such as stopping activities and administering basic medical care.
  • Collaborated with merchandise teams to manage pop-up stores.

Summaries

  • Collaborate effectively with coworkers to come up with new ideas and solutions to difficult problems.
  • Over 16 years of industry performance, a service-oriented professional with a friendly and adaptable approach has been demonstrated.
  • Achieved a 31% increase in repeat attendance.
  • Standard and category have a proven track record.
  • Quality assurance in initiative settings and risk assessment in data analysis settings.
  • Accomplished Game Day Assistant.
  • Ability to recognize system issues and integrate standard solutions to achieve initiative.
  • Set up, promote, and manage a variety of activities for members of the method community.
  • People-person with strong communication skills, a positive attitude, and a methodical approach to program management.
  • HubSpot and Workday experts with exceptional interpersonal skills.

Accomplishments

  • Achieved a 54% increase in game day ticket sales by assisting the marketing team with targeted promotions and ad campaigns.
  • Developed post-event debriefing criteria, fostering continuous improvements in game-day event escalation procedures and reducing discrepancies by 9%. Drove team consensus on operational best practices.
  • Led a team of 2 volunteers during high-attendance events, ensuring efficient assignments and enhanced crowd management strategies.
  • Coordinated 7-person relations team that reported real-time social media updates for fans, which increased overall digital engagement by 33%. Feedback highlighted as valuable for future marketing efforts.
  • Utilized time management skills to ensure all officials, staff, and vendors were credentialed and briefed prior to event start, reducing pre-game setups by 13 minutes.
  • Utilized risk management techniques during high-traffic game days, leading to a 16% decrease in emergencies and crowd control incidents.
  • Designed and implemented a credentialing system for event personnel, improving staff security clearance verification by 79%.
  • Collaborated with venue maintenance teams to ensure electrical and AV systems were optimized, reducing audio disruptions and video display failures by 19% over 8 games.
  • Partnered with local law enforcement to develop enhanced crowd control procedures, resulting in zero crowd-related incidents during 14 major events.
  • Successfully managed crowd flow during peak periods, reducing ingress and egress time by 65% without compromising safety standards.

Affiliations

  • Affiliated with the National Recreation and Park Association (NRPA), refining knowledge around sports events in recreation and community parks.
  • Active participant in National Association of Sports Commissions (NASC), exchanging best practices for handling large crowds during sporting events.
  • Member of the International Association of Venue Managers (IAVM) focused on developing competencies in crowd management and emergency response.
  • Achieved a Certification in Sports and Special Event Evacuation through the National Center for Spectator Sports Safety and Security (NCS4).
  • Actively engaged in the Society of Event Managers with a focus on developing elite pre/during/post-game logistical solutions.
  • Certified in CPR and First Aid through the American Red Cross, ensuring preparedness to handle emergencies during live events.
  • Participated in the Game Day Operations Summit, attended panels and workshops focused on improving crowd management and entrance/exit procedures.
  • Active in the U.S. Sports Event Professionals Association, participating in workshops around troubleshooting last-minute fan or guest issues.
  • Certified in Event Safety Compliance from method, focusing on maintaining adherence to state and local regulations.
  • Affiliated with Women in Sports and Events (WISE), championing diversity in the sports and events fields and focusing on inclusive game day experiences.

Certifications

  • Certified Arena Operator (CAO)
  • Technology in Sports Operations Certification Adobe Creative Suite
  • Certified Merchandise Sales and Promotions Coordinator
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service in Sports and Entertainment Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Master Class in Sports Logistics Coordination framework
  • CompTIA A+ Technician
  • Certified Social Media for Sports Events Manager
  • Certified Business Analysis Professional (CBAP)

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