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Skills

  • Data visualization using Workday
  • Written and verbal communication
  • Process improvement
  • Time management
  • Document Filing System Optimization
  • Organization
  • Mail handling
  • Financial Forecasting and Modeling
  • Project organization
  • Client satisfaction metrics

Work Experiences

  • Assembled a monthly report.
  • Captured and analyzed extensive survey data on employee satisfaction, presenting insights that led to a 26% increase in employee morale.
  • Collaborated with the communications team to develop framework, leading to an increase in social media engagement by 67%.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Recognized initiative issues and used team leadership to effectively resolve them prior to escalation.
  • Coordinated participant logistics.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Captured and analyzed survey data on employee satisfaction.
  • Conducted in-depth research on current Miscellaneous trends, assembling a monthly report that helped leadership adjust strategies for quarterly growth.
  • Assisted in the preparation of grant applications.

Summaries

  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and framework writing, are all assets.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Accomplished Department Intern.
  • Individual with quality assurance who is active and well-educated.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Adept at meeting preparation and coordination.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Clear understanding of client relations and team leadership as well as client relations training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Hands-on professional with budget management and strategic planning abilities.

Accomplishments

  • Assisted in the coordination of job-specific training programs for new employees, resulting in increased productivity within 4 weeks.
  • Automated the department's routine reports using SAP, saving approximately 3 hours of manual work per month.
  • Developed a data visualization dashboard using Asana, enhancing the department's ability to track project performance against KPIs.
  • Drafted critical action plans with department leaders, resulting in a department-wide process improvement that boosted overall efficiency by 37%.
  • Designed materials for new employee onboarding programs, helping to reduce employee turnover by 17%.
  • Implemented confidentiality protocols resulting in system data breaches or compliance violations during a 2019-long period.
  • Documented project risks and implemented mitigation strategies that contributed to a successful on-time project completion rate of 65%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Researched and provided recommendations for workflow optimization, leading to the adoption of a cost-saving solution that reduced operational expenses by 70%.
  • Provided hands-on coaching and mentoring to new interns , resulting in a 35% improvement in overall performance.

Affiliations

  • Educational Computing Organization Columbus
  • American Society of Safety Professionals
  • Data Analytics Club / Society
  • Toastmasters
  • Association of Information Technology Professionals
  • Society for Human Resource Management (SHRM)
  • National Association of Corporate Directors (NACD)
  • Young Professionals for Operations Management
  • National Events Planning Association (NEPA)
  • Business Professionals of America (BPA)

Certifications

  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Associate in Project Management (CAPM) – Northwind
  • Fundamentals of Software Project Management - Summit Group
  • International Association of Administrative Professionals (IAAP) - CAP Certification
  • Lean Six Sigma Green Belt - Cedar Works
  • Human Resources Certification Institute (HRCI) aPHR - Entry Level HR Certification
  • Certified Budget Analyst (CBA) from the Association of Government Accountants
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Systems Auditor (CISA) by ISACA

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