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Skills

  • Clinical workflow improvement
  • Healthcare budgeting and resource allocation
  • Loss prevention management
  • Occupancy strategies
  • Mental health literacy improvement
  • Outcome measurement and data analysis
  • Evidence-based practice training
  • Individualized care plan development
  • Training and development
  • Patient education and counseling

Work Experiences

  • Conducted an organizational audit.
  • Advocated for clients.
  • Increased patient satisfaction by 9% within the past year.
  • Boosted participation in mental health services.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Collaborated with the program director.
  • Built partnerships with local healthcare providers to ensure seamless client referrals and follow-up care, improving service continuity and reducing drop-out rates.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Acted as the primary liaison between clients and legal professionals.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Entry-level Pharmacy Manager with exceptional stakeholder engagement and team leadership knowledge.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Strengths in process improvement and project management backed up by Healthcare training.
  • Accomplished in leading the development of community-focused crisis intervention services that have reduced psychiatric hospital admissions by 71% and enhanced community health outcomes.
  • Able to translate data insights into actionable service improvements.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Addressed unique mental health needs of underserved populations.
  • Within Healthcare, senior Behavioral Health Program Coordinator and outstanding performer in risk assessment and vendor management.
  • Authored grant proposals.

Accomplishments

  • Facilitated weekly peer support groups that contributed to 24% improvement in client self-reported outcomes over one year.
  • Collaborated with leadership to secure grant funding for new program initiatives, securing 2 and enabling the expansion of services.
  • Improved program visibility by launching a targeted outreach campaign on mental wellness, increasing referrals by 65%.
  • Managed crisis intervention protocols that led to the safe de-escalation of 4 high-risk situations without hospitalization.
  • Aligned service delivery models with accreditation standards, contributing to a ITIL achievement within one year.
  • Developed and implemented evidence-based protocols for the treatment of co-occurring disorders, contributing to 31% improvement in dual-diagnosis management.
  • Created behavioral health resource guides distributed to 4 community organizations, increasing public access to mental health support services.
  • Developed outcome metrics for 3 behavioral health programs, consistently exceeding performance targets by 65%, strengthening evidence-based outcomes.
  • Developed culturally responsive care practices, leading to a 71% increase in client satisfaction and engagement from diverse communities.
  • Led a multidisciplinary team of 10 professionals, ensuring the integration of best practices across medical, psychological, and social work functions.

Affiliations

  • Association for Community Behavioral Health
  • American Medical Informatics Association
  • Association of Behavioral Health and Wellness
  • American Psychiatric Association (APA)
  • National Council for Mental Wellbeing
  • Case Management Society of America (CMSA)
  • Society of Human Resource Management
  • Managed Care Organizations of America
  • Jaycees
  • American Counseling Association (ACA)

Certifications

  • Certified Case Manager (CCM)
  • Certified School Social Work Specialist (C-SSWS)
  • Certified Health Education Specialist (CHES)
  • Mental Health First Aid (MHFA) Certification
  • ServSafe
  • Certified Addictions Counselor (CAC)
  • National Certified Counselor (NCC)
  • Certified Mental Health Professional (CMHP)
  • Certified in Healthcare Compliance (CHC)
  • Certified Cognitive Behavioral Therapist (CCBT)

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