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Skills

  • Customer engagement strategy
  • Budget forecasting and savings
  • Customer service
  • Project roadmapping and milestone tracking
  • Customer Satisfaction Enhancement
  • Regulatory compliance
  • Client relationship management
  • Data-driven decision making
  • Problem-solving under pressure
  • Problem resolution

Work Experiences

  • Achieved a 79% increase in mobile traffic.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 34% increase in organic traffic.
  • Collaborated with method customers to determine their needs and deliver system service.
  • Achieved average savings of 2 annually.
  • Assisted in securing Innovation Award for best digital product.
  • Built collaborative inter-departmental frameworks.
  • Accomplished results within the first 11 months after launch.
  • Completed the entire migration and launch of a process platform ahead of schedule, leading to 15 in additional revenue within the past year.
  • Completed project milestones across Denver regions.

Summaries

  • Achieved 69% increased traffic.
  • Achieved a 27% reduction in delays.
  • Boosted customer conversion rates by 83%.
  • Leading teams on initiative, program, and system projects is something I've done before.
  • Adept at managing large-scale website launches.
  • Attempt to bring new skills and knowledge to a growing team in a new position.
  • Adaptable leader experienced in e-commerce platform rollout.
  • Achieved 4% budget savings.
  • Client-centric Website Project Manager committed to improving website usability and UX, consistently achieving 21% increased traffic and customer conversion rates post-launch.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Led a team of 10 designers and developers through a full project lifecycle, adhering strictly to budget and schedule while exceeding client expectations.
  • Directed a remote and globally distributed team, maintaining seamless operations through the use of tools such as Microsoft Excel and QuickBooks.
  • Mitigated potential website security vulnerabilities by implementing robust testing procedures and routine code audits.
  • Developed a comprehensive project roadmap that streamlined resource allocation and reduced operational delays by 10 days.
  • Led successful rollout of a website redesign for Summit Group, increasing engagement and improving SEO ranking by 60%.
  • Managed simultaneous website projects for 7 clients, ensuring individual deliverables were met on time and within budget.
  • Resolved product issue through consumer testing.
  • Drove Agile adoption within the team, improving adaptability to change and increasing project completion rates by 83% over a 12-month period.
  • Delivered tailored project documentation and client training resources, increasing business scalability and customer retention by 80%.
  • Integrated automated testing tools such as Power BI and SAP, which reduced post-launch bugs and client revisions by 71%.

Affiliations

  • International Virtual Assistants Association - Digital Programs Affiliate
  • Academy of Digital Transformation Leaders (2018)
  • Dribbble Community for UX/UI designers
  • Sitecore User Group (Denver)
  • American Medical Informatics Association
  • Scrum Alliance - Certified ScrumMaster (2016)
  • The Interaction Design Group - Managerial Membership
  • International Council of Nurses
  • Digital Project Managers Association (2017)
  • Lions Club

Certifications

  • Certified Scrum Master (CSM) - initiative
  • ServSafe
  • WordPress Certified Marketing Consultant - procedure
  • Certified Professional in Web Accessibility (CPWA) - Brightline
  • Adobe Certified Professional - procedure, 2015
  • Apple Certified Associate (ACA)
  • Certified Agile Project Manager (IAPM) - Certified at Boston, 2015
  • ITIL Foundation Certification - 2021 for Operational and Risk Mitigation Efficiency
  • Certified Digital Project Manager (DPM) - Issued by Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)

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