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Skills

  • Medical equipment troubleshooting
  • Relationship development
  • Business operations
  • Customer service
  • Team building
  • Health and safety standards compliance
  • MS Office
  • Electronic Health Record (EHR) system proficiency
  • Optical Coherence Tomography (OCT) Imaging
  • Regulatory compliance

Work Experiences

  • Collaborated with surgeons in retinopathy examination and documentation, resulting in more precise surgical plans and improved patient results.
  • Analyzed Adobe Creative Suite in reducing symptoms of standard.
  • Transported Asana to the past year customer locations.
  • Answered 6 calls per 6 months to help customers with their questions and concerns.
  • Assisted in identifying other ocular diseases.
  • Acted as the primary liaison between patients and medical staff, improving communication channels and lowering appointment no-show rates by 70%.
  • Assisted with clerical and administrative tasks, such as cross-functional collaboration and vendor management, in order to maintain optimal patient flow.
  • Acted as the primary liaison between patients and medical staff.
  • Collaborated with administrative staff to design a digital patient record system, cutting down documentation errors by 31% and improving data consistency.
  • Aided in early detection and treatment decisions.

Summaries

  • Patient evaluations for glaucoma, cataract surgery, and refractions are among her specialties.
  • Achieved a 50% improvement in clinic efficiency.
  • Conducted visual field testing.
  • Within Miscellaneous, senior Ophthalmic Technologist and outstanding performer in vendor management and strategic planning.
  • Collaborated with administrative staff.
  • Calibrated and maintained advanced visual field machines, extending equipment life by 16 years and ensuring consistent, reliable diagnostic results.
  • Ophthalmic Technologist is a multi-talented Ophthalmic Technologist who is consistently rewarded for planning and operational improvements.
  • Accomplished Ophthalmic Technologist.
  • Achieved department-wide improvements in workflow.
  • Comprehensive knowledge of biometry techniques, providing precise axial length measurements for intraocular lens calculation in cataract surgery candidates.

Accomplishments

  • Consistently calibrated visual field equipment like metric to ensure optimal performance during patient diagnostic assessments.
  • Identified and suggested technology upgrades for tonometry equipment, leading to more accurate intraocular pressure assessment.
  • Acted as the primary liaison between patients and medical staff, improving communication channels and lowering appointment no-show rates by 72%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Lowered patient pre-op anxiety through clear and empathetic communication, improving prep times by 75%.
  • Documented and resolved standard which led to initiative.
  • Managed patient flow for intraocular injections, reducing overall wait times by efficiently coordinating with the medical staff.
  • Supervised and trained 15 junior technicians in the correct operation and calibration of ophthalmic instruments, ensuring consistent accuracy in patient diagnostics.
  • Assisted in administering and documenting intravitreal injections for 3 macular degeneration and diabetic retinopathy patients monthly.
  • Played a key role in maintaining patient safety by ensuring all ophthalmic instruments were fully sterilized and operational before each procedure.

Affiliations

  • American Academy of Ophthalmic Executives (AAOE)
  • International Council of Ophthalmology (ICO)
  • American Marketing Association
  • Board of Certification in Professional Ergonomics (BCPE)
  • American Association for Pediatric Ophthalmology and Strabismus (AAPOS)
  • American Association of Healthcare Administrative Management (AAHAM)
  • American Board of Opticianry and National Contact Lens Examiners (ABO-NCLE)
  • National Contact Lens Examiners (NCLE)
  • Association for Computing Machinery
  • International Society of Ocular Trauma (ISOT)

Certifications

  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Ophthalmic Medical Technologist (COMT) by JCAHPO
  • Credentialed Clinical Trainer in Surgical Sterilization and Equipment Handling from Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Certified Surgical Technologist (CST) by National Board of Surgical Technology and Surgical Assisting
  • Certified Medical Reimbursement Specialist (CMRS) by program
  • CompTIA Network+
  • Continuing Education in Fundus Photography and Retinal Imaging by program

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