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Skills

  • Patient intake
  • Customer service
  • Glaucoma Diagnostic Procedures
  • Digital Refractive Testing
  • Operational improvement
  • MS Office
  • Fundamentals of Accurately Measuring Intraocular Pressure
  • Medical Documentation and Record-Keeping
  • Advanced diagnostic imaging interpretation
  • First Aid/CPR

Work Experiences

  • Acted as the primary liaison between patients and medical staff, improving communication channels and lowering appointment no-show rates by 70%.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted Ophthalmic Technologist by passing instruments, obtaining supplies, and supporting patient needs during examinations and surgeries.
  • Calibrated visual field machines.
  • Assisted 18 patients per week.
  • Acted as the primary liaison between patients and medical staff.
  • Assisted in identifying other ocular diseases.
  • Collaborated with administrative staff.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Comprehensive knowledge of biometry techniques.
  • Conducted Optical Coherence Tomography (OCT).
  • Accomplished Ophthalmic Technologist.
  • Patient education on proper contact lens and eyeglass techniques and hygiene is one of her strong suits.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in creating patient education materials, resulting in a 52% improvement in understanding of glaucoma treatment options and increased treatment adherence.
  • Patient evaluations for glaucoma, cataract surgery, and refractions are among her specialties.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative Ophthalmic Technologist.
  • Assisted with intravitreal injections.

Accomplishments

  • Partnered with optometrists and ophthalmologists to expedite patient referrals, cutting referral turnaround time by 2 days.
  • Streamlined scheduling of multidisciplinary appointments, improving patient throughput by 18 patients per day.
  • Conducted tonometry using program devices, flagging abnormal intraocular pressure results for 5 patients, leading to early glaucoma diagnosis.
  • Collaborated with team of 7 in the development of method.
  • Acted as the primary liaison between patients and medical staff, improving communication channels and lowering appointment no-show rates by 72%.
  • Assisted in administering and documenting intravitreal injections for 3 macular degeneration and diabetic retinopathy patients monthly.
  • Demonstrated ability to manage patient volume of up to 13 visits daily while maintaining accuracy in documentation and quality care.
  • Achieved PMP and maintained a SAP-driven approach to ensure compliance with eye care standards and evolving techniques.
  • Consistently calibrated visual field equipment like metric to ensure optimal performance during patient diagnostic assessments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Board of Certification in Professional Ergonomics (BCPE)
  • Medical Group Management Association (MGMA)
  • American Medical Informatics Association
  • Lions Club
  • Association for Research in Vision and Ophthalmology (ARVO)
  • Society of Clinical Research Associates (SOCRA)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • International Agency for the Prevention of Blindness (IAPB)

Certifications

  • Ocular Pharmacology Certification from procedure
  • Google Certified Professional Cloud Architect
  • Certified Ophthalmic Ultrasonographer (COU) by JCAHPO
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Continuing Education in Fundus Photography and Retinal Imaging by program
  • Optical Coherence Tomography (OCT) Training Certification from program
  • Certificate in Advanced Fundus Autofluorescence Imaging Techniques from system
  • Certified Retinal Angiographer (CRA) by Ophthalmic Photographers' Society
  • Certified Public Accountant (CPA)

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