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Skills

  • Cross-functional team collaboration
  • Process improvement
  • CRM system expertise (Asana)
  • Delinquency reduction methods
  • Accurate payment posting
  • Customer empathy and patience
  • Debt recovery strategies
  • Early-out collections management
  • Bookkeeping
  • Team management

Work Experiences

  • Adhered to ethical collection standards.
  • Contributed to 37% reduction in lost revenue.
  • Collaborated alongside cross-functional teams to develop new collections workflow that reduced time to resolution by 35% days.
  • Assisted 2 customers in finding feasible resolution paths.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with external debt recovery agencies.
  • Achieved this within three years.
  • Oversaw the delivery of metric project by initiative team, which resulted in metric.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Accounts Receivable Specialist with 11 years of experience in the accounts receivable function.
  • Boosted overall financial performance.
  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Within Accounting and Finance, senior Pre-Judgment Collections Specialist and outstanding performer in performance reporting and risk assessment.
  • Achieved successful recoveries totaling $14.
  • Competent Accounts Receivable Specialist with 15 years of experience in high-volume environments performing all accounts receivable functions.
  • Achieved performance excellence.
  • Achieved this over the last 2015 years.

Accomplishments

  • Resolved 6 disputes regarding payment terms, resulting in the successful recovery of $12 and maintaining compliance with all regulatory standards.
  • Served as a liaison between debtor and client, facilitating 4 successful payment plans and reducing the volume of uncollected accounts by 22%.
  • Successfully resolved 11 escalated accounts by leveraging expert negotiation strategies, resulting in a 15% decrease in unresolved disputes.
  • Implemented customer-centric collection strategies, cutting attrition rates by 59% through the improvement of client dispute resolution systems.
  • Developed and executed a follow-up process for high-risk accounts, reducing delinquent account statuses by 25% within several months.
  • Identified and negotiated settlements for 17 clients, securing recoveries totaling $11, while maintaining client satisfaction.
  • Maintained consistency in hitting departmental milestones by adhering to regulatory compliance and ethical standards, reducing client turnover by 83%.
  • Negotiated and resolved 15 out-of-court settlements, recovering $16 in outstanding balances within three years.
  • Reduced dispute escalation turnaround time by 80% by implementing a standardized tracking and verification process.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Collection Attorneys (NACA)
  • International Association of Commercial Collectors (IACC)
  • American Collectors Association (ACA) International
  • American Society of Safety Professionals
  • Association for Credit and Collection Professionals (ACA)
  • Credit and Collections Risk Professional Certification
  • Commercial Law League of America (CLLA)
  • Commercial Finance Association (CFA)
  • Receivables Management Association International (RMAI)
  • International Association of Administrative Professionals

Certifications

  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Financial Industry Regulatory Authority (FINRA) Series 7 License
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Insolvency & Restructuring Advisor (CIRA) - category
  • Fair Debt Collection Practices Act (FDCPA) Certification - Ironclad Systems
  • Regulatory Compliance Badge for Financial Collections - metric
  • ServSafe
  • Consumer Collection Compliance Certificate - standard
  • Certified Litigation Support Professional (CLSP) - method

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