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Skills

  • Strong analytical skills
  • Customer empathy and patience
  • Client relationship management
  • Advanced collections software proficiency (Asana)
  • Accounts receivable management
  • Escalation handling and resolution
  • Customer service
  • Accurate payment posting
  • Days Sales Outstanding (DSO) Improvement
  • Supervision

Work Experiences

  • Collaborated alongside cross-functional teams to develop new collections workflow that reduced time to resolution by 35% days.
  • Achieved favorable settlements in 15% of cases.
  • Balanced efficiency in collection with empathy.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Contributed to 37% reduction in lost revenue.
  • Had an excellent attendance record and was always on time for work.
  • Analyzed account data to identify and prioritize collections, leading to the recovery of 67% of debt within several months.
  • Achieved results over 6 months.
  • Collaborated with the billing team.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Accomplished in reducing billing discrepancies.
  • Achieved this in 2024.
  • Achieved business goals within one year.
  • Achieved over 22% debt recovery.
  • Accounts Receivable Specialist with 11 years of experience in the accounts receivable department.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accelerated account closures by 18 accounts weekly.
  • Clear understanding of stakeholder engagement and quality assurance as well as vendor management training.

Accomplishments

  • Reduced dispute escalation turnaround time by 80% by implementing a standardized tracking and verification process.
  • Collaborated with team members to recover 7 overdue accounts, totaling $18 in the last fiscal year.
  • Resolved 6 disputes regarding payment terms, resulting in the successful recovery of $12 and maintaining compliance with all regulatory standards.
  • Facilitated cross-department collaboration to optimize recovery procedures, reducing the average delinquency duration by 16 days.
  • Proactively monitored account performance and communicated risk analysis to stakeholders, reducing write-offs by $9.
  • Provided training for 5 collectors on proper dispute handling practices, leading to a 21% reduction in compliance-related complaints.
  • Drafted financial breakdown reports for senior management, highlighting risk areas and contributing to a recovery increase of 31% across a 11-month span.
  • Negotiated and resolved 15 out-of-court settlements, recovering $16 in outstanding balances within three years.
  • Increased overall revenue collections by 61% by enhancing communication strategies for account follow-up calls and reminder notices.
  • Improved overall recovery rates by 20% by implementing new skip tracing tools and procedures for locating debtors.

Affiliations

  • Society of Human Resource Management
  • American Medical Informatics Association
  • Commercial Finance Association (CFA)
  • Institute of Finance & Management (IOFM)
  • Commercial Law League of America (CLLA)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • National Association of Subrogation Professionals (NASP)
  • American Collectors Association (ACA) International
  • Commercial Collection Agencies of America (CCAA)

Certifications

  • Fair Debt Collection Practices Act (FDCPA) Certification - Ironclad Systems
  • Certified Insolvency & Restructuring Advisor (CIRA) - category
  • Consumer Collection Compliance Certificate - standard
  • Certified International Credit Professional (CICP) - category
  • Google Certified Professional Cloud Architect
  • Certified Credit and Collections Compliance Officer (CCCCO) - process
  • Certified Fraud Examiner (CFE) metric
  • Certified Judgment Recovery Specialist (CJRS) - program
  • Paralegal Certification - Denver Accredited Program
  • Apple Certified Associate (ACA)

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