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Skills

  • Vendor negotiation
  • Process improvement
  • Business marketing
  • Operational improvement
  • Team leadership and coaching
  • Document summarization
  • Document preparation
  • Regulatory compliance
  • Program equipment
  • Closing disclosures

Work Experiences

  • Collaborated in implementing electronic funds transfer systems, increasing ease of payment for clients and reducing processing time by 27%.
  • Collaborated in implementing electronic funds transfer systems.
  • Conducted regular training sessions for agents and brokers.
  • Was in charge of preparing property reports.
  • Elected as team lead for 2019.
  • Checked and double-checked 6 titles on a weekly basis.
  • Disclosures, schedules, and other closing documents were coordinated and distributed by me.
  • Collaborated with lenders, title companies, and real estate professionals to ensure all necessary documentation was prepared accurately and efficiently.
  • Cultivated new client relationships.
  • Was in charge of issuing titles and securing mineral rights.

Summaries

  • Committed to providing exceptional service.
  • Bringing 3 years of expertise in title search.
  • Strengths in process improvement and quality assurance backed up by Banking and Financial Services training.
  • Professional real estate closing agent with a high level of energy and a customer service mindset.
  • Dedicated Escrow Closer with deep expertise in real estate closing coordination, file management, and title insurance negotiation for high-stakes deals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adapted in fast-paced environments.
  • Coordinated seamless transactions.
  • Achieved a 37% increase in client satisfaction.
  • Collaborated with title companies.

Accomplishments

  • Navigated complex IRS 1031 exchange rules for high-value property sales, retaining tax-deferred status on all qualifying transactions.
  • Reviewed and approved 8% of escrow documents without exception, contributing to a 57% on-time closing rate.
  • Facilitated cross-departmental process improvement initiatives, reducing interdepartmental closing times by 31% across multiple accounts.
  • Mentored and trained new escrow officers, leading to an increase in first-pass error-free documents by 82% during the onboarding phase.
  • Reduced escrow file audit turnarounds by 54% year-over-year, ensuring compliance and reducing risk for over 4 active accounts.
  • Managed a portfolio of 7 residential and commercial escrows, driving closure while exceeding expected timelines.
  • Resolved title discrepancies within 14 days, ensuring compliance and timely closures for residential and commercial real estate transactions.
  • Introduced methods to enhance data validation processes which resulted in a 49% increase in reporting accuracy on escrow accounts.
  • Collaborated with team of 3 in the development of framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Council of Nurses
  • Regional Escrow Manager Roundtables
  • Women's Council of Realtors (WCR)
  • Urban Land Institute (ULI)
  • Licensed Escrow Officer, Washington - metric
  • Real Estate Escrow & Title Professionals Organization
  • International Association of Administrative Professionals
  • Project Management Institute
  • Society of Human Resource Management
  • Council of Residential Specialists (CRS) Member

Certifications

  • Certified Financial Services Auditor (CFSA) by Institute of Internal Auditors
  • Title Insurance Pre-Licensing Course by procedure
  • CompTIA Security+
  • ALTA Land Title Professional Certification by standard
  • National Title Professional (NTP) by standard
  • Certification in Title Insurance Law by procedure
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Ethical Escrow Closer Certification by framework

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