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Skills

  • Time management skills
  • Multi-Task Management
  • Operations management
  • Territory Sales Experience
  • Music showcase training
  • Cash management experience
  • Administrative support specialist
  • Kennel cleaning and sanitizing methods
  • Operational improvement
  • Business Development

Work Experiences

  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Helped patients with bladder and bowel issues by assisting them with improved and streamlined.
  • Coordinated care plans, progress, and changing health conditions between doctors and patients.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Was in charge of inbound and outbound correspondence, which included mail, e-mail, and faxes.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Helped patients with personal hygiene tasks like bathing, dressing, and grooming on a daily basis.
  • Personal and professional calendars were both organized by me.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Dedicated healthcare aide with 5 years of experience providing in-home nursing care.
  • Direct Care Specialist is a hardworking and dependable Direct Care Specialist who excels at data analysis and project management.
  • Personal Care Aide with a track record of collaborating closely with patients, families, and physicians to provide comprehensive framework patient care.
  • Method and system have a proven track record.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Helping patients with daily living tasks such as strategic planning and vendor management is one of my specialties.
  • Strategic thinker with expertise in data analysis.
  • Committed to providing exceptional care to people who are disabled, impaired, or chronically ill.
  • Individual who is compassionate and service-oriented and is well-versed in medication administration and scheduling.

Accomplishments

  • Executed informal reviews of client interactions, leading to early intervention in 38% of potential crises and improving service outcomes.
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Proposed
  • Initiated
  • Improved
  • Developed personalized care plans for 4 residents in compliance with CPA safety regulations, enhancing client outcomes and regulatory adherence.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Created
  • Achieved 26% improvement in patient engagement by developing and leading tailored group activities focused on holistic care.
  • Researched

Affiliations

  • Member of the National Association of Social Workers (NASW), gaining access to resources on ethical care, advocacy, and community support techniques.
  • Certified by the American Red Cross in CPR and First Aid, maintaining up-to-date certification since 2018 to ensure resident safety and compliance with process requirements.
  • Obtained Autism Care certification through the Online Care Academy, building expertise in supporting clients with autism spectrum disorders.
  • Completed a crisis intervention certification course through the Crisis Prevention Institute (CPI) in 2018, receiving specialized training in non-violent de-escalation techniques.
  • Member of the National Academy of Certified Care Managers (NACCM), enhancing training qualifications for high-quality case management and care coordination.
  • Member of the American Association on Intellectual and Developmental Disabilities (AAIDD), attending annual conferences and webinars to stay current on care management trends.
  • Completed specialized training in intellectual and developmental disabilities (IDD), leveraging training from accredited programs to implement evidence-based care methods.
  • Participant in the Direct Support Professionals of North America online training program, developing leadership skills related to improving client outcomes.
  • Contributing member of the Council for Exceptional Children (CEC), focusing on implementing care strategies for individuals with disabilities.
  • Participant in the statewide taskforce for reducing hospital readmission rates in long-term care patients, helping create process changes that informed statewide policies.

Certifications

  • Nonviolent Crisis Intervention (CPI) Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Brain Injury Specialist (CBIS)
  • Google Certified Professional Cloud Architect
  • Certified Psychiatric Technician (CPT)
  • Certified Direct Support Professional (CDSP)
  • Certified Protection Officer (CPO)
  • Association for Project Management (APM)
  • Medication Aide Certification (MAC) from Meridian

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