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Skills

  • Kennel cleaning and sanitizing methods
  • 5 WPM typing speed
  • AS/400
  • Financial records and processing
  • Housekeeping
  • Problem resolution
  • Credit and collections
  • Communications
  • MS Office
  • Relationship development

Work Experiences

  • Collaborated with patients and their families to develop long-term meal, rehabilitation, and other plans.
  • Created multi-threaded admin web applications based on framework.
  • Double-checked the data's accuracy and integrity.
  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Physical therapy activities like system and process were led by me to help patients regain range of motion, build muscle, and heal injuries.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Was in charge of supervising, directing, and hiring household staff such as nannies, housekeepers, and chefs.
  • Laundered and changed linens 8 times per one year to prevent the spread of infection.
  • Helped people deal with their disabilities and develop career plans.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Workflow optimization in procedure settings and workflow optimization in stakeholder engagement settings.
  • Personal Care Aide with a track record of collaborating closely with patients, families, and physicians to provide comprehensive framework patient care.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Ability to recognize framework issues and integrate metric solutions to achieve system.
  • Design and development of successful initiative embedded software applications in the past.
  • Professional with over 2 years of experience providing companionship and emotional support to patients who is accommodating and respectful.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Event planning and household management are two of my strong suits.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Assisted in maintaining safe environments, ensuring proper patient mobility techniques were utilized, improving resident satisfaction scores by 57% over 6 months.
  • Represented
  • Improved
  • Reduced
  • Documented client behavioral patterns for 4 clients, providing actionable insights that led to a 34% reduction in incidents of concern.
  • Resolved
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Guided
  • Streamlined

Affiliations

  • Completed Psychological First Aid Training through Johns Hopkins University to deliver immediate mental health support in crisis interventions.
  • Certified Elder Care Specialist trained by the National Institute for Senior Care (NISC) to support client dignity and independence in aging populations.
  • Certified by the American Red Cross in CPR and First Aid, maintaining up-to-date certification since 2018 to ensure resident safety and compliance with process requirements.
  • Trained in Applied Behavioral Analysis (ABA) techniques through program Learning Center, empowering clients with behavioral support tailored to their strengths.
  • Participant in the Direct Support Professionals of North America online training program, developing leadership skills related to improving client outcomes.
  • Completed certified Dementia Care training in 2019 through the Alzheimer’s Association, ensuring specialized knowledge in care approaches for memory care patients.
  • Certified in Trauma-Informed Care through the Substance Abuse and Mental Health Services Administration's (SAMHSA) educational programs.
  • Member of the National Alliance for Direct Support Professionals (NADSP) since 2020, contributing to initiatives promoting ethics and care excellence in the direct care field.
  • Certified Medication Administrator, earning certification through relevant state licensing boards and passing annual exams to administer medications safely in clinical and residential settings.
  • Participant in the statewide taskforce for reducing hospital readmission rates in long-term care patients, helping create process changes that informed statewide policies.

Certifications

  • Direct Care Worker Training Program (DCWTP)
  • First Aid and CPR Certification from Ironclad Systems
  • Certified Crisis Management Professional (CCMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Supervised Living Program (SLP) Certification from Brightline
  • Association for Project Management (APM)
  • Project Management Professional (PMP)
  • Certified Psychiatric Technician (CPT)
  • Certified Brain Injury Specialist (CBIS)

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