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Skills

Data-driven decision making
Compliance with regulatory standards
Credit and collections
Time management
Data entry
First Aid/CPR
Data Management
Corporate compliance and auditing
MS Office
Relationship development

Work Experiences

Aligned delivery schedules more efficiently.
Boosted team morale through recognition programs.
Was in charge of supervising clerical and administrative staff, which included communicating job expectations, evaluating job performance, and disciplining employees.
Built collaborative schedules between departments.
Achieved a 54% improvement in workforce satisfaction.
Was in charge of client and personnel appointment scheduling and itinerary coordination.
Achieved a 15% reduction in processing time.
Analyzed performance data to identify bottlenecks in administrative processes, speeding up approval cycles by 34%.
Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
Devised ways to streamline processes by planning and coordinating administrative procedures and systems.

Summaries

Administrative Head is a multi-talented Administrative Head who is consistently rewarded for planning and operational improvements.
Meticulous Administrative Head capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Microsoft Excel.
Meet and exceed business objectives while catering to a wide range of customer needs.
With over 18 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
Accomplished administrative leader.
Ensures operational and service excellence by working effectively with cross-functional teams.
ITIL and Six Sigma certified.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Achieved savings through vendor renegotiation.
Aligned practices with CPA regulations.

Accomplishments

Successfully recruited, mentored, and guided administrative staff, decreasing team turnover rate by 69%.
Spearheaded internal communication initiatives, boosting employee awareness of company policies and updates by 63%.
Created an efficient onboarding program that improved employee retention by reducing probationary dismissals by 48%.
Reduced procurement processing time by 61% through the introduction of an automated supplies ordering system.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Key liaison between executive management and departmental heads, enhancing internal communication flows.
Monitored and adjusted resource allocation plans, keeping the project within budget and timelines for system.
Implemented training sessions on Adobe Creative Suite, increasing employee proficiency by 42% within the first 15 months.
Established a documentation process for executive decisions, providing clarity and accountability on strategic actions.
Automated quarterly review processes, reducing report preparation time by over 16%.

Affiliations

Institute of Administrative Management (IAM) UK Membership
American Management Association (AMA) Sustaining Membership
Association for Supply Chain Management (APICS)
Member of the Office Business Management Institute
International Association of Administrative Professionals (IAAP)
International Association of Administrative Professionals
Project Management Institute (PMI) – Affiliate Member
Toastmasters
Digital Administration Professionals Group Affiliation
Society of Women Engineers

Certifications

Business Office Management Certification (BOMC) - Lakeside Partners
Certified GDPR Practitioner - Meridian
ISO 9001:2015 Lead Auditor Certification Northwind
Professional in Human Resources (PHR) - Summit Group
Records Management Specialist Certification - Lakeside Partners
Certified Business Analysis Professional (CBAP)
Office Management Certification - Meridian
Executive Assistant Certification - initiative
CompTIA Security+
Apple Certified Associate (ACA)

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