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Skills

  • Problem resolution
  • User interface understanding
  • Data entry
  • Team Leadership
  • Compliance Verification
  • Public speaking
  • Communications
  • Time management and prioritization
  • Hardware evaluation
  • Project management

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Had an excellent attendance record and was always on time for work.
  • Aligned with cross-functional teams in sales, underwriting, and operations.
  • Achieved a 15% reduction in loan cycle time.
  • Looked for industry trends on social media and through online sources.
  • Answered an average of 17 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Built strong working relationships with title companies, ensuring on-time loan closings and a 22% increase in repeat business.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved outstanding client service outcomes in 2016.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Program are well-understood.
  • Knowledgable in a variety of design and testing methodologies.
  • Costs were consistently reduced while profits were increased.
  • Design and development of successful initiative embedded software applications in the past.
  • Achieved faster onboarding by 55%.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Documented and resolved standard which led to initiative.
  • Collaborated with cross-functional teams including underwriting, loan officers, and compliance to resolve discrepancies, resulting in 3% error reduction.
  • Successfully processed 16 loans per month, ensuring compliance with conventional, FHA, and VA lending guidelines.
  • Collaborated with team of 12 in the development of metric.
  • Achieved a flawless audit record for 11 consecutive years by maintaining up-to-date knowledge of mortgage guidelines and ensuring strict adherence to internal procedures.
  • Increased sales 10% over one year.
  • Proactively identified and resolved title and appraisal discrepancies, expediting the closing process by 62%.
  • Maintained communication with borrowers throughout the loan lifecycle, leading to a 31% increase in customer satisfaction scores.
  • Analyzed historical loan processing data to identify trends, resulting in a revamped workflow that reduced average processing time from 15 days to 8 days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • Loan Processing Committee, Raleigh Mortgage Authority
  • Certified Loan Processor (CLP), 2019
  • Real Estate Finance Association (REFA), Columbus Chapter
  • Real Estate Settlement Procedures Act (RESPA) Compliance Certification
  • Servicing and Loan Administration Special Interest Group (Raleigh)
  • Federal Housing Administration (FHA) Lending Certification
  • Freemason
  • Underwriters and Loan Processors Peer Network
  • American Land Title Association (ALTA) Mortgage Professionals Division

Certifications

  • Fannie Mae Desktop Underwriting Certification
  • Mortgage Fraud and Prevention Training Certification
  • First Aid/CPR Certified
  • Certified Risk Analyst for Non-QM Loans
  • Cisco Certified Network Associate (CCNA)
  • Real Estate Settlement Process Certification (RESPC)
  • Certified Financial Crimes Investigator (CFCI)
  • USDA Rural Development Loan Certifications
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Freddie Mac Loan Product Advisor Certification

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