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Skills

  • Editing in Adobe Lightroom and Photoshop
  • Strong exposure techniques
  • Operational improvement
  • High-volume client management
  • MS Office
  • Delivering guided photo tours
  • Coordinating logistics for large-scale photoshoots
  • Data entry and management for digital archives
  • Handling high-stress situations
  • Canon Mark II proficient

Work Experiences

  • Assessed client photo preferences and tailored services to each guest’s needs, receiving Outstanding Service Award for excellence in customer service.
  • Acted as liaison between guests and management.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Assessed client photo preferences.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 17% higher visibility for photography services.
  • Transported Asana to two years customer locations.
  • Achieved an uptick in premium package sales by 32%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept at overseeing the setup, operation, and breakdown of photography equipment for seamless event execution and a 39% reduction in equipment downtime.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative Photo Host recognized with Excellence Award for creating unique guest photo experiences through partnerships with local vendors.
  • Achieved President's Club for excellence in event photography, contributing to a 39% increase in special event package purchases.
  • Consistently delivered high-quality prints and uploads for clients, achieving a 57% satisfaction rating based on survey results.
  • Adaptable Photo Host with strong interpersonal skills, excelling in communicating value to clients and enhancing the overall guest experience.
  • Collaborated with cross-functional teams.
  • Adept at overseeing photography equipment setup.
  • Photo Host with 6 years of successful stakeholder engagement and quality assurance experience.

Accomplishments

  • Captured and delivered high-quality photographic content for VIP clients, increasing repeat bookings by 8.
  • Collaborated with event coordinators to meet specific client requests, increasing booking retention rate by 74%.
  • Worked closely with marketing and sales departments to establish customized photo package deals, generating an additional $17 in monthly sales.
  • Led a team of 17 photographers during large-scale events, successfully delivering high-quality images to 5 clients and increasing photo sales by 25%.
  • Led bi-weekly team collaboration meetings, resulting in improved coordination and a 36% reduction in missed deadlines.
  • Developed a scheduling system that allowed for seamless management of 8 photographers during back-to-back events, increasing on-site efficiency by 45% overall.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized SAP to streamline photo-editing and processing workflows, decreasing delivery time from program to system.
  • Implemented a CRM system to track customer satisfaction and purchasing behavior, increasing business retention by 71%.
  • Partnered with venue operators for exclusive photography rights, increasing brand exposure by 69%.

Affiliations

  • American Marketing Association
  • Certified Travel Industry Photographers Guild
  • Association for Supply Chain Management (APICS)
  • Wedding & Portrait Photographers International (WPPI)
  • Association of Information Technology Professionals
  • Digital Imaging Marketing Association (DIMA)
  • Association of Professional Photo Organizers
  • Toastmasters
  • Art Directors Club (ADC)
  • American Society of Safety Professionals

Certifications

  • Lighting Techniques for Event Photography Certification - process, 2016
  • Event Planning and Photography Certification - Meridian
  • Certified Nature and Landscape Photographer (CNLP) - program
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Digital Imaging Professional (CDIP)
  • CompTIA Network+
  • Drone Photography Certification - process, 2022
  • Project Management Professional (PMP)
  • ServSafe
  • Digital Asset Management Certification

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