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Skills

  • Supervision
  • Commercial insurance pricing strategy
  • Commercial premium recovery
  • Accurate premium invoicing
  • Commercial accounts management
  • Patient contact
  • System equipment
  • Collaborative relationships
  • Process improvement
  • MS Office

Work Experiences

  • Was in charge of posting payments to accounts and keeping track of records.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Analyzed market trends.
  • Compiled detailed reports on policy issuance and claims processing for 8 commercial accounts, ensuring compliance with regulations.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Achieved recovery within 6 months.
  • Audited 6 commercial statements quarterly.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with the claims department.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Within Miscellaneous, senior Commercial Lines Processor and outstanding performer in data analysis and quality assurance.
  • Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections.
  • Commercial Lines Processor is a multi-talented Commercial Lines Processor who is consistently rewarded for planning and operational improvements.
  • Commercial Lines Processor noted for revisiting and revising outdated policy frameworks, ensuring accuracy and avoiding regulatory penalties up to 10.
  • Commercial Lines Processor with 15 years of successful data analysis and project management experience.
  • Adept at reducing claim backlogs.
  • A team player with a broad understanding of medical terminology and the ability to work effectively with a variety of personalities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of vendor management and risk assessment as well as performance reporting training.

Accomplishments

  • Created detailed underwriting performance reports that contributed to a 64% improvement in profitability year-over-year.
  • Conducted in-depth policy audits to minimize risk exposure and rectify error margins, leading to a compliance rate of 49%.
  • Identified and rectified data inconsistencies in policy entries by conducting quarterly audits, correcting over 4 cases of duplicated or missing data.
  • Resolved product issue through consumer testing.
  • Implemented a Workday workflow automation system, reducing policy processing time by 48% and improving team efficiency.
  • Assisted in the transition of over 6 commercial accounts from legacy systems to a new policy management platform within two years.
  • Created and presented bi-monthly performance reports to senior management, highlighting key insights and data trends from underwriting operations.
  • Collaborated with underwriting and sales teams to successfully resolve policy discrepancies, achieving a 64% drop in complaint resolution time.
  • Assisted in maintaining comprehensive documentation for over 18 active commercial insurance accounts, ensuring no lapsed coverages.
  • Reduced policy processing times by automating repetitive tasks using Jira, improving throughput by 52%.

Affiliations

  • Surplus Lines Stamping Office (associated with Oregon)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Society of Insurance Trainers and Educators (SITE)
  • Council of Insurance Agents & Brokers (CIAB)
  • Society of Risk Management Consultants (SRMC)
  • Association of Claims Professionals (ACP)
  • Lions Club
  • American Society of Safety Professionals
  • Associate in Commercial Underwriting (AU) designation

Certifications

  • Project Management Professional (PMP)
  • Certified Insurance Wholesaler (CIW) 2020
  • Salesforce
  • Associate in Commercial Underwriting (AU) 2016
  • Project Management Professional (PMP) – 2019
  • Insurance Compliance Professional Certification (ICP) 2017
  • Certificate in Risk Management and Insurance (RMI) 2017
  • Associate in Risk Management (ARM) - 2022
  • Business Insurance Ethics Certification 2015
  • Commercial Lines Coverage Specialist (CLCS) 2016

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