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Skills

  • Clerical support
  • Interpersonal and written communication
  • Extremely organized
  • Pricing tool development
  • Customer service
  • Document scanning
  • Engineering support
  • Data entry
  • Materials preparation
  • Organization

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Entered data into the Asana system, including payments, account information, and call logs.
  • Procedure helped me achieve $96,000.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Create warehouse structures.
  • Developed software to automate text and email communications with customers.
  • Achieved Outstanding Service Award for Technical Excellence.
  • Achieved a 65% reduction in technical debt.
  • Was a member of national teams that worked to solve complex organizational problems.
  • Aligned technical roadmap with business goals.

Summaries

  • Strong track record of managing successful remediation projects and conducting investigations.
  • Framework and standard are examples of abilities.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Deadline-driven
  • Dependable
  • Pragmatic
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Adaptable, tenacious, and capable project manager with over 12 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Ambitious

Accomplishments

  • Simplified cross-team collaboration by designing and introducing a shared services infrastructure, decreasing redundancy by 39%.
  • Integrated third-party API services, expanding application capabilities and increasing customer retention rate by 73%.
  • Increased application throughput by 65% by leveraging distributed processing techniques and optimizing database interactions.
  • Increased sales 2% over two years.
  • Resolved product issue through consumer testing.
  • Oversaw continuous delivery of a new microservice framework, decreasing code deployment cycles by 79% and improving system modularity.
  • Reduced deployment time by 71% by introducing streamlined CI/CD pipelines and test automation.
  • Documented and resolved method which led to procedure.
  • Implemented rigorous code review processes that reduced production bugs by 18% across 16 development teams.
  • Spearheaded transition from monolithic to microservices architecture, improving scalability and reducing time to market for new features by 29%.

Affiliations

  • Certified Kubernetes Administrator (CKA), Cloud Native Computing Foundation, 2018
  • Co-Founder, Local Developer Meet-Up, Atlanta, 2016
  • Member, Society of Women Engineers (SWE), 2024-Present
  • Contributor, OpenAPI Initiative, method
  • Society of Human Resource Management
  • National Association of Social Workers
  • Speaker, TechCrunch Disrupt, 2018
  • Toastmasters
  • Freemason
  • American Marketing Association

Certifications

  • Certified DevOps Engineer – Professional – AWS
  • Microsoft Certified: Azure Solutions Architect Expert
  • Advanced Google Professional Machine Learning Engineer
  • ServSafe
  • Certified Software Development Professional (CSDP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • CompTIA Network+
  • Agile Certified Practitioner (PMI-ACP)
  • ITIL 4 Foundation Certification
  • Terraform Certified Associate (HashiCorp)

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