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Skills

  • Training development aptitude
  • Inventory turnover optimization
  • Data-driven inventory forecasting
  • Contract Negotiation with Carriers
  • Continuous process improvement
  • Data entry
  • Global logistics coordination
  • Freight management system optimization
  • Retail store support
  • Key stakeholder relationship building

Work Experiences

  • Welcomed, greeted, and assisted customers, generating $4 in the past year revenue in a high-traffic store.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Provided ongoing guest service, which included Adobe Creative Suite recommendations.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Facilitated category orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Created and maintained a detailed database to develop promotional sales.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.

Summaries

  • Customer Service Representative with 9 years of retail experience in fast-paced, team-oriented environments.
  • With extensive knowledge of performance reporting and proven multitasking abilities, I am well-versed in project and time management.
  • Achieved success in providing unsurpassed customer service.
  • Hardworking Logistics Service Representative with 8 years of telecommuting experience meeting customer needs.
  • Committed to providing world-class customer service while remaining professional.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.

Accomplishments

  • Collaborated cross-functionally teams to reduce shipment delays by 38% through process improvements and hands-on problem resolution.
  • Improved the inbound logistics tracking system, reducing lost shipments by 63% over 6 months.
  • Reduced shipping errors by 55% through implementing standardized loading procedures and checklists for drivers.
  • Acted as the escalation point for client disputes, resolving key issues and keeping clients with a 78% retention rate each quarter.
  • Enhanced safety protocols resulting in a 57% reduction in workplace incidents during loading/unloading.
  • Led operations for coordinating over 5 daily shipments, consistently surpassing KPI benchmarks.
  • Improved order fulfillment efficiency by utilizing an advanced inventory management system, improving delivery time by 49%.
  • Managed reverse logistics operations, reducing return processing time from 6 days to 17 days.
  • Negotiated favorable contracts with procedure, saving $5 in transportation and delivery costs annually.
  • Resolved product issue through consumer testing.

Affiliations

  • International Federation of Freight Forwarders Associations (FIATA)
  • Society of Women Engineers
  • International Shipping & Logistics Institute (ISLI)
  • National Association of Social Workers
  • North American Rail Shippers Association (NARS)
  • Coaching Staff for Supply Chain Interns Program process
  • Council of Supply Chain Management Professionals (CSCMP)
  • International Council of Nurses
  • Freight Movers Coalition
  • Lions Club

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Inventory Management Professional (IMP) Certification
  • CompTIA Security+
  • Certified Warehouse Operations Professional (CWOP)
  • OSHA 30-Hour General Industry Certification
  • Agile Project Management Certification
  • Transportation Risk Management Certification
  • Certified Freight Auditor (CFA)
  • SHRM Certified Professional (SHRM-CP)
  • Proficient in Transport Management Systems (TMS) HubSpot

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