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Skills

  • Dispute resolution skills
  • Multilingual communication skills
  • Delinquency reduction strategies
  • Codes reviewing
  • Budgets
  • Metric equipment
  • MS Office
  • Credit risk analysis
  • Multi-tasking in fast-paced environments
  • Project organization

Work Experiences

  • Achieved results within 17 months.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Collaborated with team to design a more effective collection strategy for Tableau clients, reducing overdue balance by 52% in 14 days.
  • Achieved closure within two years.
  • Transported QuickBooks to one year customer locations.
  • Addressed billing and account issues.
  • Consistently met monthly and quarterly KPIs.
  • Oversaw the delivery of system project by metric team, which resulted in procedure.
  • Assisted Account Collectors in properly applying customer remittances while working with Account Collector.
  • Collaborated with sales and customer service teams to address billing and account issues, reducing customer churn by 35%.

Summaries

  • Account Collector with 11 years of successful cross-functional collaboration and performance reporting experience.
  • Costs were consistently reduced while profits were increased.
  • Account Collector with proven negotiation skills.
  • Achieved recovery goal within 16 weeks.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Account Collector with program years of experience.
  • Accounts Receivable Specialist with 11 years of experience in the accounts receivable function.
  • Clear understanding of cross-functional collaboration and data analysis as well as cross-functional collaboration training.
  • Achieved a 41% success rate in resolving overdue accounts.
  • Account Collector with proven skill in handling complex negotiations and settlements, successfully securing 36% of the payment goal within 18 months.

Accomplishments

  • Collaborated with team of 9 in the development of system.
  • Resolved 76% escalated payment disputes by analyzing account histories, significantly reducing customer churn.
  • Resolved product issue through consumer testing.
  • Consistently met or exceeded monthly goals by facilitating 40% recovery on accounts past 120 days overdue.
  • Led cross-regional collections efforts to resolve outstanding balances on key accounts, improving annual revenue recovery by $9.
  • Led an initiative to restructure communication scripts, leading to a 84% reduction in disputes for overdue invoices.
  • Trained a team of 15 new account collectors, decreasing resolution time by 79% within 6 months.
  • Managed day-to-day collection efforts for a portfolio of 16 accounts, consistently meeting or exceeding monthly collection goals.
  • Conducted outbound collection calls for accounts more than 8 days past due, recovering $16 in delinquent payments over 18 months.
  • Developed and implemented customized repayment plans, successfully collecting on overdue balances exceeding $11.

Affiliations

  • American Institute of Professional Bookkeepers (AIPB)
  • International Credit & Trade Finance Association (ICTF)
  • Association of Finance Professionals (AFP)
  • Debt Management Standards Committee, 2017
  • Council of International Credit & Collections Professionals (CICCP)
  • Collector Certification Program (CCP), 2019
  • Society of Human Resource Management
  • Business Recovery Professionals Association (BRPA)
  • American Financial Services Association (AFSA)
  • American Society of Safety Professionals

Certifications

  • Certified Collection Manager (CCM)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • International Credit & Risk Management (ICRM) Certification
  • Certified Commercial Collection Specialist (CCCS)
  • Professional Collection Specialist (PCS) Certification
  • Certified Collection Compliance Professional (CCCP)
  • CompTIA Network+
  • First Aid/CPR Certified

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