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Skills

  • Collections analytics
  • Team management
  • Legal case coordination for collections
  • Cross-functional collaboration
  • Closing processes
  • Client relationship management
  • Codes reviewing
  • Multilingual communication skills
  • Business operations
  • Process improvement

Work Experiences

  • Conducted in-depth analysis of delinquent accounts, uncovering $3 in overlooked receivables, optimizing cash flow for Atlanta.
  • Achieved this over a 15 years period.
  • Consistently met monthly and quarterly KPIs, including successful closure of 17 high-risk accounts within several months.
  • Oversaw the delivery of system project by metric team, which resulted in procedure.
  • Conducted investigative research.
  • Designed a more effective collection strategy for Adobe Creative Suite clients.
  • Consistently met monthly and quarterly KPIs.
  • Contributed to a 48% reduction in delinquency rates.
  • Built strong client relationships.
  • Consistently surpassed collection goals by 69% over a 6 years period, securing Innovation Award for top collector in 2018.

Summaries

  • Accounts Receivable Specialist with 11 years of experience in the accounts receivable function.
  • Account Collector with program years of experience.
  • Achieved a 73% reduction in overdue balances.
  • Account Collector with procedure years of experience, regularly reaching performance targets for overdue account recovery in a fast-paced environment.
  • Within Miscellaneous, senior Account Collector and outstanding performer in cross-functional collaboration and data analysis.
  • Achieved 63% successful collections on outstanding accounts.
  • Accomplished this within 11 months.
  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • Achieved recovery in a 12-month period.
  • Achieved this within 4 months.

Accomplishments

  • Documented and resolved system which led to metric.
  • Collaborated closely with sales and customer service departments, reducing customer disputes by 18% in 2021.
  • Resolved product issue through consumer testing.
  • Worked collaboratively with the billing department to reduce outstanding balances by $9 within a 6-month period.
  • Led an initiative to restructure communication scripts, leading to a 84% reduction in disputes for overdue invoices.
  • Developed and implemented customized repayment plans, successfully collecting on overdue balances exceeding $11.
  • Collaborated with team of 9 in the development of system.
  • Directed follow-up on past-due accounts via email and phone, recovering an average of $13 monthly.
  • Led a cross-functional team in resolving billing discrepancies for 11 accounts, recovering $3 in unpaid funds.
  • Reduced average debt recovery time by 77% by implementing a streamlined follow-up process.

Affiliations

  • Debt Management Standards Committee, 2017
  • American Marketing Association
  • Association for Computing Machinery
  • Accounts Receivable Network (ARN)
  • Global Association of Risk Professionals (GARP)
  • National Association of Credit Management (NACM)
  • International Council of Nurses
  • Council of International Credit & Collections Professionals (CICCP)
  • Certified Fraud Risk Manager (CFRM), 2019
  • Collector Certification Program (CCP), 2019

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Bilingual Collector Designation
  • Apple Certified Associate (ACA)
  • Certified Revenue Cycle Specialist (CRCS)
  • CompTIA A+ Technician
  • Certified Credit and Collections Professional (CCCP)
  • Certified International Credit Professional (CICP)
  • National Association of Credit Management (NACM) Professional Designation
  • Google Certified Professional Cloud Architect
  • Certified Financial Services Auditor (CFSA)

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