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Skills

  • Project organization
  • Buffet Presentation Skills
  • MS Office
  • Adaptability in dynamic environments
  • Wine pairings
  • Customer service excellence
  • Administrative support
  • Safe food handling
  • Problem resolution
  • Upselling and cross-selling

Work Experiences

  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Collaborated with the kitchen team.
  • Checked the dining and serving areas to ensure that they were clean and ready for guests every one year.
  • Made reservations, informed servers and managers of large groups ahead of time, and prepared seating for guests.
  • Politely and promptly answered phones, accurately recording and confirming reservations.
  • Achieved a 61% faster service time.
  • Walked through the dining room to ensure guest satisfaction and to inform servers and bussing staff of any special service requirements during service.
  • Attracted a 61% rise in guests with dietary preferences.
  • Assisted marketing team with promotions.
  • Made reservations in Adobe Creative Suite by phone and email.

Summaries

  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Data analysis, cross-functional collaboration, and budget management are all gifted at greeting visitors.
  • Diplomatic and engaging communicator with a strong background in customer service and food preparation.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Category and metric have a proven track record.
  • Looking forward to taking on a new challenge with a successful team.
  • Results-oriented Miscellaneous professional with process improvement, risk assessment, and client relations strengths.
  • Multilingual and fluent in Mandarin and German, with a strong grasp of cultural differences.
  • Breakfast Host with 17 years of experience helping customers and assisting teammates and managers.
  • With specialties in conflict resolution, team coordination, and customer support, qualified to multi-task in many different areas of Miscellaneous management.

Accomplishments

  • Developed a guest feedback system that identified key preferences, allowing us to adjust breakfast offerings and boost guest engagement by 21%.
  • Drove an initiative for healthier breakfast offerings based on guest feedback, resulting in a 36% increase in guest breakfast purchases over two years.
  • Reduced food waste by 42% after implementing an inventory control system and streamlining supply ordering processes for breakfast essentials.
  • Established cleanliness and organization protocols for breakfast stations, resulting in an improved health inspection score of process over 2020.
  • Designed and implemented staff scheduling during high-traffic breakfast periods, successfully maintaining full coverage with minimal overtime.
  • Assisted management in balancing monthly breakfast budget by adjusting menu costs effectively, saving approximately $17 over three years.
  • Spearheaded the rollout of a customized breakfast service for corporate clients, leading to a 70% increase in corporate event bookings.
  • Addressed and resolved guest concerns about dietary options, ensuring a 81% retention rate of loyal breakfast patrons.
  • Significantly boosted breakfast satisfaction scores by 70% through creative presentation and rotating breakfast menu options.
  • Tracked and reduced breakfast supply shortages, improving overall inventory accuracy by 82% within several months.

Affiliations

  • Certified Food Protection Manager through ServSafe 2022, ensuring high standards of food safety and hygiene in breakfast services.
  • Member of the Healthy Eating Advisory Services group, helping design nutritious and appealing hotel breakfast menus.
  • Certified Dietary Manager (CDM) through the Association of Nutrition & Foodservice Professionals (ANFP)
  • Participated in Cornell’s eCornell Hotel Leadership Program, focusing on mentoring techniques and staff productivity.
  • Member of the International Breakfast Chefs Guild, exchanging best practices on high-quality breakfast preparation and guest interaction.
  • Member of Toasts for Hosts, a group specializing in breakfast service innovation and efficiency.
  • Certified by the Eco-Hospitality Network for implementing sustainable practices in food packaging and waste reduction.
  • Certified in Sustainable Catering Practices through the Green Restaurant Association, focused on eco-friendly initiatives.
  • Affiliated with the American Hotel & Lodging Association (AHLA), staying current with trends in hotel breakfast offerings.
  • Participant in the Breakfast Innovation Summit 2023, learning cutting-edge technology for improving breakfast service efficiency.

Certifications

  • First Aid/CPR
  • Association for Project Management (APM)
  • Customer Experience Transformation Specialist Certification
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Professional Certificate in Dietary Needs and Nutrition - Lakeside Partners
  • Cross-Training for Hospitality Staff Certification
  • Certified Event and Meeting Planner (CEMP)
  • Certified in Food Protection Procedure Development

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