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Skills

  • Security systems
  • Cross-functional team collaboration
  • Dispute resolution
  • Benefit explanation
  • Customer service
  • Risk mitigation strategies
  • Process improvement
  • Operational improvement
  • Business operations
  • Investigation Management

Work Experiences

  • Closed claims within target timeframes.
  • Communicated complex policy provisions to claimants in easy-to-understand terms, resulting in a 71% reduction in escalations.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Looked over policies to see what levels of coverage were appropriate and to help with approval or denial decisions.
  • Made a master spreadsheet to keep track of procedures, rejections, and approvals.
  • Achieved a 36% reduction in time-to-decision.
  • Collected additional documentation.
  • Analyzed patterns that informed executive decision-making.
  • Advanced policy development processes.
  • Collaborated with engineers and legal staff.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Expert in category with a strong aptitude for coordinated and launched.
  • Applied strategic customer service methodologies, improving claim resolution times and increasing customer satisfaction rates by 77%, while maintaining compliance with company standards.
  • Ability to recognize system issues and integrate process solutions to achieve framework.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Property Damage Claims Representative.
  • Accomplished Property Damage Claims Representative with 11+ years of experience leading high-volume claims processing, reducing claim lifecycles, and facilitating fair settlements.
  • ServiceNow and Salesforce experts with exceptional interpersonal skills.
  • Framework, metric, and initiative are all available.
  • Property Damage Claims Representative with workflow optimization and data analysis abilities.

Accomplishments

  • Received consistent positive feedback from adjusters for thoroughly documented incident reports, contributing to faster resolutions and a 17% increase in closed claims.
  • Centralized claim documentation and implemented standardized checklists, contributing to a 69% boost in accuracy of both reporting and estimation.
  • Regularly achieved top performance metrics in both quantity and quality, as measured by company standards for claims resolution and claimant satisfaction.
  • Worked in conjunction with compliance teams to ensure that claim adjustments and settlements consistently adhered to updated industry guidelines and local regulations.
  • Successfully negotiated settlements on high-value claims exceeding $66,000, consistently resolving disputes beneficial to both the company and the insured clients.
  • Handled 3 claims per week during peak volume periods, maintaining a 37% customer satisfaction rating and exceeding resolution targets by 43%.
  • Proactively re-opened closed claims based on new evidence or expert consultation, recovering over $247,000 in claims payments for the company.
  • Spearheaded a team initiative to cross-train employees on multi-stakeholder negotiations, enhancing the team's ability to close high-value claims more efficiently.
  • Collaborated closely with construction contractors to assess fire and water damage, minimizing incorrect payouts and reducing claim denial timelines by 34%.
  • Facilitated communication between legal counsel and underwriting teams, reducing litigation costs and dramatically improving claim cycle times by 8 days.

Affiliations

  • Affiliate, Society of Catastrophe Adjusters (SCA)
  • Participant, National Association of Subrogation Professionals (NASP)
  • Certified Property Claims Manager (CPCM) from category
  • Member, Chartered Property Casualty Underwriters Society (CPCU)
  • Professional Member, Society of Claim Law Associates (SCLA)
  • Affiliated Member, Insurance Appraisal and Umpire Association (IAUA)
  • Member, Insurance Law Institute for Property Claims Leadership Program
  • Certified Restorative Drying Expert, Institute of Inspection, Cleaning and Restoration Certification (IICRC)
  • Contributor, Casualty Actuarial Society (CAS) Property Damage Research Forum
  • Member, National Flood Insurance Program Adjusters Cohort 2019

Certifications

  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Water Damage Restoration Certification - Meridian
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • The Institutes' Introduction to Claims (CL1)
  • Certified Property Damage Professional (CPDP)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect

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