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Skills

  • Market trend analysis for retail parts
  • Customer service
  • Back order reduction strategies
  • Category equipment
  • Regulatory compliance
  • Sales goal achievement
  • Parts display and organization
  • Customer relationship development
  • Budgets
  • Lead time reduction strategies

Work Experiences

  • Answered 12 calls per three years to help customers with their questions and concerns.
  • Achieved a 57% resolution rate.
  • Achieved $12 savings in annual parts procurement costs.
  • Accurately managed inventory for over 2 SKUs.
  • Adjusted for market trends in Adobe Creative Suite.
  • Collaborated with the marketing department to roll out promotional campaigns, resulting in a 17% lift in high-margin part sales.
  • Accurately managed inventory for over 5 SKUs, driving a 38% reduction in stock discrepancies through improved tracking methods.
  • Looked for industry trends on social media and through online sources.
  • Contributed to a 47% increase in overall sales.
  • Applied comprehensive knowledge of Workday systems.

Summaries

  • Background in team leadership.
  • Analytical and data-driven professional, enhancing inventory management accuracy by 26% through the successful implementation of barcoding systems and detailed tracking processes.
  • Accomplished in sales strategy with a proven history of increasing revenue by $8 for Salesforce parts through personalized recommendations and promotional efforts.
  • Retail Parts Professional with 8 years of successful process improvement and strategic planning experience.
  • Accomplished this within the first the past year.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.
  • Achieved results in the first quarter of 2016.
  • Analytical and data-driven professional.
  • Customer service-oriented Retail Parts Professional.
  • Achieved a 41% revenue increase.

Accomplishments

  • Identified and eliminated bottlenecks in the invoicing process, reducing billing cycle length by 9% and increasing cash flow.
  • Helped drive a 56% increase in customer retention by improving the communication flow from order placement to fulfillment.
  • Implemented seasonal demand forecasting models, reducing excess inventory by 25% and cutting costs associated with overstocking.
  • Drove 19% higher sales for accessory parts by strategically upselling to customers during their service visits.
  • Developed best practices for order accuracy monitoring, which resulted in a 39% improvement in correct parts deliveries and fewer returns.
  • Developed and executed a streamlined ordering process, reducing part lead-times by 15% and ensuring higher availability during peak service periods.
  • Led a cross-functional effort to integrate new parts into system inventory, ensuring up-to-date availability and accurate pricing with a 58% reduction in discrepancies.
  • Spearheaded the rollout of new parts warehouse software, leading to a 18% increase in overall operational efficiency within the first 8 months.
  • Organized comprehensive training sessions for 8 team members on the new POS platform, leading to smoother transactions and a 85% decrease in errors.
  • Utilized proficiency in Tableau to streamline order management and inventory accuracy, improving parts availability by 72% within 8 months.

Affiliations

  • Cross-Selling and Sales Leadership Program – 2017
  • Project Management Institute
  • International Customer Experience Professionals Association (ICXPA)
  • Society of Human Resource Management
  • Society of Women Engineers
  • American Productivity & Quality Center (system)
  • National Retail Federation (NRF)
  • Applied Technology in Auto Parts Retail – Austin Certification
  • Rotary International
  • Association for Computing Machinery

Certifications

  • Business & Retail Sales Certification – Meridian
  • Certified Retail Inventory Management (CRIM) – Northwind
  • Customer Service Excellence in Automotive Retail – Beacon Labs
  • Salesforce
  • Certified Counterperson (CCP) – Northwind
  • ServSafe
  • Project Management Professional (PMP)
  • Mobile Parts Sales & E-commerce Certification – Beacon Labs
  • Certified Automotive Parts Professional (CAPP) – Harbor & Co.
  • I-CAR Automotive Parts Certification – Ironclad Systems

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